Team Leader, Credit Controller

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
The “Team Leader, Credit Controller” will play a key role within the “Order to Cash” Department. This position oversees smaller teams than a Supervisor as their goal is to lead and monitor the functions of the Credit Controller team, seeking to maximize cash flow, ensuring the expertly management of credit exposure and collection of trade debt for the NA Region for a healthy portfolio and minimizing the impact of losses for the company.
Responsible for supporting performance-based compensation decisions, through the preparation and completion of the annual employee PMD, as well as career discussions. The position is responsible for providing direct support to payment application team members, getting involved in improvement projects, maintaining active communication with internal and external customers.
Supports the development of a high-performance team committed to meeting the objectives of the team and the organization.

Key Responsibilities
•Ensure compliance with the daily operations of the Credit Controller team through meetings, audits, reports and controls to ensure that all procedures are followed and all established objectives and metrics are met.
•Lead the allocation of workload to Credit Controller team members in accordance with established objectives.
•Properly analyze, approve/escalate/reject Write Off (WO) requests, reimbursements by the team, based on their complexity and in accordance with the established approval matrix.
•Review and provide support in the approval of credit limits with the different methods of increase; such as alignment of the Company's Credit Policy Standards, validation of credit feasibility based D&B, financial statement analysis, and following the department's approval matrix.
•Review and approve applications for the "Credit Hold" process.
•Appropriately review, validate and/or escalate/reject extended payment term requests from the team.
•Lead the allocation of the workload to the credit team members in accordance with the established objectives.
•Ensure compliance with the departmental and organizational objectives, focusing on operational performance and proper guidance of team members.
•Manage your own email inbox and monitoring of your team's email volume; this requires an appropriate sense of urgency and prioritize, good customer service and organization.
•Ensure the achievement of departmental and organizational objectives both locally and globally, focusing on operational performance and proper guidance of team members.
•Review and provide support with complex customer account reconciliations and disputes in higher criticality scenarios.
•Take the lead as second point of contact when escalations arise from internal or external customers, to lead negotiation and problem resolution; prepares and provides data for organizational leaders and customers; Educates business partners on best practices to drive compliance across the enterprise; supporting sales goals and streamlining the credit and collections process.
•Maintain the involvement of team members and good communication that denotes high quality customer service, by telephone, email, chat or any other means with internal and external customers involved in the processes.
•Lead and serve as a point of contact in internal and external audit processes, maintaining controls over operating procedures and providing information as needed to auditors.
•Identify opportunities for optimization and continuous improvement of the processes related to the Credit Controller department by suggesting new strategies or best practices.
•Support supervisors and management in the implementation of strategies by assertively communicating them to their team. Including, support in the implementation of established projects and guidelines, in order to further develop their leadership qualities.
•Follow up on the performance of team members through official company tools, such as tier meetings and one-on-one sessions, in order to have an official record of both the metrics and the particular situations that may arise in relation to the fulfillment of the organization's values and competencies.
•Prepare and/or review all periodic statistics and reports, ensure timely and accurate adherence to timeliness and KPI metrics.
•Provide support and perform any other requests as required by business needs, including reports to management showing the results of the operation from its day to day operations, as well as month-end closings and any other reports that may be required.
•Focus on priorities through the use of policies, data and resources; collaborating with supervisors, managers, co-workers, customers and others involved in the processes; identify timeliness and expectations; and coordinate the training plan for new employees, touch base with co-workers to ensure knowledge is acquired and ensure they are provided with all required tools, access and profiles to be able to operate successfully in the position. Also, provide advise to the members of the team in the investigation
and resolution of any doubt.
•Execute administrative tasks related to the personnel in charge according to the established policies and procedures, from attendance control, vacations, to implementation of improvement plans, support with the hiring process and watch over the behavior of the personnel, as well as give guidance and assistance with the internal career plans.
•Provide support and make any other request that is required by the needs of the company.
•Comply with company ethics and integrity standards; using the open-door policy in the execution of the processes.

REQUIREMENTS:

•Bachelor’s in Business Administration, finance, accounting, economy, mathematics, or 5+ years of equivalent / demonstrable experience in the position.

•Experience as People Manager.

• Strong understanding of credit management, collections processes, and accounts receivable principles

• Fluent English language skills required

• Advanced analytical skills for interpreting financial data, credit reports, and customer information

• Proficiency in relevant software applications (SAP, Oracle, CForia, Microsoft Office)

• Experience with credit risk assessment and maintaining appropriate documentation

• Knowledge of relevant laws and regulations related to collections, bankruptcy, and credit management

• Strong problem-solving abilities and attention to detail

• Project management skills and ability to handle multiple priorities

• Experience working with both commercial and government customers preferred

• Understanding of SOX compliance and internal controls

Competences

• Drive customer focus and relationship building by prioritizing customer needs, building trust, and fostering strong internal and external collaboration.

• Champion continuous improvement by identifying opportunities to enhance processes, embracing innovation, and promoting a culture of ongoing learning.

• Communicate effectively and lead by example through open, honest communication while aligning teams with organizational goals and strategies.

• Develop talent and high-performing teams by supporting individual growth, mentoring others, and creating an inclusive environment where employees can thrive.

• Deliver results with accountability by making data-driven decisions, executing strategic priorities, and taking ownership of outcomes to maximize business impact.

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.