Job Description Summary

Manages complaint handling activities and supports key Quality & Regulatory areas to ensure safe and effective products in the install base across GE Healthcare Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

This is a hybrid role that requires being on-site in Madison, WI two days per week.

Job Description

Roles and Responsibilities

• Uses clinical product knowledge combined with skills in Product Surveillance to handle complaints and assess risk by providing guidance on clinical workflow and how products are used to identify potentially hazardous situations.

• Utilizes in-depth knowledge of a discipline and analytical thinking to execute policy/strategy. Basic knowledge of related job disciplines.

• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

• Jobs at this level function with some autonomy but are subject to functional practices and precedents or are covered by well-defined policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

• Uses some judgment and has the ability to propose different solutions outside of set parameters to address more complicated, day-to-day problems. Has ability to prioritize information for data analysis. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own team to arrive at decisions.

Required Qualifications

• Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 6 years of experience)

• 2+ years of clinical or quality experience

Desired Characteristics

• Registered Nurse (RN) experience; NICU and/or Labor & Delivery experience highly preferred

• Strong oral and written communication skills

• Demonstrated ability to analyze and resolve problems

• Ability to document, plan, market, and execute programs

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.