Associate Director, Customer Training - Evinova
AstraZeneca
This listing was originally posted on AstraZeneca's careers page. Formulate is an equal opportunity job aggregator and is not involved in the hiring process. Where salary information is estimated, it is derived from BLS industry benchmarks and may differ from actual compensation.
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WHY JOIN US?
Evinova is a health-tech business, accelerating the delivery of better health outcomes by propelling the life sciences sector forward in digital health, from the inside. Through our application of science-based expertise, evidence-led rigour, and human insight, our digital solutions are deliberately designed so that everyone can reach better health outcomes together. Evinova is a health-tech business within the AstraZeneca Group.
Digital health, the point at which healthcare, technology, data and analytics converge, is the subject of phenomenal promise, with the World Health Organisation believing it has the potential to improve health for everyone. At AstraZeneca, we’ve been working hard to make this a reality, with the years of experience we have accumulated enabling us to now embed digital health at scale across R&D.
To achieve our goal of improving patient experience and outcomes AstraZeneca has Digital Health as one of the top 4 strategic priorities for the company, details on digital health strategy can be found here. Oncology is the largest therapeutic area within AstraZeneca and second highest cause of death globally, with AstraZeneca’s ambition to eliminate cancer as a cause of death.
About the Role:
We are seeking an Associate Director, Customer Training to lead the design, development, and delivery of training programs that enable internal teams, customers, study teams, and clinical trial sites to effectively use Evinova’s SaaS-based clinical trial technology.
In this role, you will drive training strategy and execution across clinical studies, ensuring stakeholders are equipped with the knowledge and resources needed to successfully adopt our digital solutions. You will work closely with cross-functional teams including product, study delivery, and customer-facing teams to deliver scalable, compliant, and impactful training programs that support study success and improve user adoption.
This is a field-based position, open to candidates anywhere in the United States.
What You'll Do:
Lead the design and development of comprehensive training programs for clinical studies, including user guides, eLearning modules, video tutorials, and instructor-led workshops.
Deliver customer-facing training sessions, including UAT training, CRA training, and investigator meeting training.
Partner with study teams to identify training needs and ensure learning solutions align with study objectives and timelines.
Oversee training deliverables across study implementations, ensuring alignment with key milestones and delivery timelines.
Develop scalable and reusable training assets, including templated content, quick-reference guides, and standardized training frameworks.
Coordinate translation and localization of training materials to support global study teams and sites.
Maintain and update training materials throughout the lifecycle of ongoing studies to reflect product updates and evolving study needs.
Collaborate with product teams to ensure training materials remain current with new product releases and platform enhancements.
Ensure all training content aligns with GCP (Good Clinical Practice), ICH guidelines, and relevant regulatory requirements.
Identify capability gaps and recommend targeted learning interventions to support successful platform adoption.
Support the scalability of learning solutions through digital formats such as eLearning, instructor-led training, and experiential learning approaches.
Measure the effectiveness of training programs using feedback, analytics, and performance data, and continuously improve learning experiences.
Stay current with emerging trends and innovations in adult learning, digital learning technologies, and performance enablement.
Essential Skills and Experience:
High School Diploma or GED
5+ years of experience supporting the delivery, implementation, or commercialization of clinical trial technology or SaaS-based solutions within the life sciences industry.
Demonstrated experience designing and delivering training programs for technology products, including instructor-led training, eLearning, and digital learning content.
Experience developing training programs for clinical trial stakeholders, including internal teams, sponsors, CROs, sites, or study teams.
Strong understanding of clinical research processes and regulatory frameworks, including GCP (Good Clinical Practice) and ICH guidelines.
Proven ability to create scalable, repeatable training assets, including user guides, training templates, and enablement materials that support product adoption.
Strong problem-solving skills and ability to work independently, navigating ambiguity and identifying practical solutions.
Demonstrated ability to collaborate effectively with global cross-functional teams, including product, study delivery, and customer-facing teams.
Customer-focused mindset with a passion for improving patient outcomes and enhancing the customer experience.
Experience applying a continuous improvement mindset, using feedback, analytics, and insights to enhance learning programs and training effectiveness.
Excellent communication and facilitation skills, with the ability to translate complex technology into clear, actionable training for diverse audiences.
Desirable for the Role:
SaaS deployment product training knowledge
Site and Participant solution training experience
SO, WHAT’S NEXT?
To be considered for this exciting opportunity, please complete the full application on our website at your earliest convenience – it is the only way that our Recruiter and Hiring Manager can know that you feel well qualified for this opportunity. If you know someone who would be a great fit, please share this posting with them.
Where can I find out more?
Are you interested in working at Evinova, apply today!
AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailing AZCHumanResources@astrazeneca.com.
The annual base pay for this position ranges from $130,705.60 - $171,000 USD. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program. Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans.
Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Date Posted
31-Mar-2026Closing Date
30-Mar-2026Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.
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