Account Manager - Oncology

Job Description

Account Manager - Oncology

An Account Manager role will be a liaison between oncology customers and internal teams, acting as a valuable partner for oncology customers and other stakeholders in key accounts to address their needs and pain points, delivering values to customers and the patients under their care.

WHAT YOU WILL DO (it is included but not limited as below mentioned):

Key Responsibilities

Account & Territory Management

• Own and drive the overall growth of oncology portfolio within assigned accounts, including meeting and exceeding sales targets.

• Develop a deep and holistic understanding of each account, including:

  • Short‑, mid‑, and long‑term account objectives

  • Key stakeholders and decision‑makers

  • Clinical and operational workflows

  • Key opportunities, barriers, and challenges

• Develop and execute robust account management plans to optimize portfolio potential across prioritized key accounts.

• Identify key stakeholders and opportunities within the territory and develop customer engagement plans aligned to account needs.

• Define and execute short‑ and long‑term account strategies to support sustainable growth of prioritized accounts.

• Identify prioritized key accounts and provide customized engagement approaches in line with company service standards.

• Monitor performance metrics and take accountability for account performance, including commercial proposals, ensuring sales targets and objectives are met or exceeded.

 

Customer Engagement

• Build, maintain, and deepen trusted partnerships with oncologists, oncology nurses, pharmacists, clinic managers, and relevant non‑oncology specialists.

• Deliver high‑quality, value‑adding customer engagements that enhance customer experience and support optimal patient care.

• Share oncology product value and merits, tailoring discussions to identified HCP needs, while ensuring full compliance with local regulations and company policies.

• Build long‑term customer relationships by leveraging internal resources to deliver additional value where appropriate.

• Identify and understand each customer’s motivations, priorities, and business objectives.

• Demonstrate strong understanding of oncology market dynamics and industry trends to effectively position products.

• Ensure consistently positive customer experiences whenever customers engage with a focus on patient benefit.

 

Therapy Area & Portfolio Execution

• Effectively prioritize within the oncology portfolio to drive growth and execution excellence.

• Continuously build and maintain a strong understanding of assigned disease areas, staying abreast of the latest clinical data, treatment guidelines, standards of care, and evolving treatment protocols to enable meaningful and credible discussions with HCPs.

• Identify and communicate growth opportunities for prioritized tumor areas within each account.

• Ensure strong top‑of‑mind recall of oncology product value among HCPs through consistent, high‑quality engagement.

 

Stakeholder Management

• Identify shared objectives among stakeholders and co‑create solutions within the broader healthcare ecosystem.

• Develop stakeholder maps, identifying key decision‑makers and networks of influence.

• Facilitate appropriate platforms or interactions that enable healthcare stakeholders to discuss optimal patient care and management.

• Communicate market and customer insights to internal cross‑functional teams to support the development of value‑adding solutions for customers and patients.

• Plan, implement, and coordinate internal efforts with cross‑functional teams (e.g. Marketing, Market Access, Medical) to deliver integrated value to customers and stakeholders.

 

Strategy Development & Execution Support

• Actively contribute as a member of the oncology cross‑functional team, partnering with Market Access, Medical, Marketing, and other stakeholders.

• Serve as the voice of the customer, proactively sharing insights to help shape oncology strategy and initiatives.

• Lead or support execution of franchise‑level prioritized activities to ensure consistency, quality, and impact.

Enterprise Leadership Skills

The Oncology Account Manager is expected to demonstrate company's Enterprise Leadership Skills, leading with purpose and accountability in line with Strategic Framework.

Key leadership expectations include:

• Shape the Future

  • Demonstrates business and market acumen to anticipate customer needs, identify opportunities, and adapt strategies in a dynamic oncology landscape.

  • Applies sound judgment and decision‑making to balance short‑term execution with long‑term portfolio and account growth.

• Unlock Potential

  • Builds strong, trust‑based relationships with customers and internal stakeholders through emotional intelligence, collaboration, and inclusive behaviours.

  • Actively seeks feedback, demonstrates learning agility, and continuously develops scientific, commercial, and leadership capabilities.

  • Contributes positively to a collaborative, high‑performing team environment.

• Deliver Impact

  • Drives execution excellence, ownership, and accountability in delivering on account plans and business objectives.

  • Acts with integrity and discipline, ensuring compliance with company policies, ethical standards, and local regulations.

  • Demonstrates resilience and adaptability in managing complexity, change, and competing priorities.

WHAT YOU MUST HAVE

• University degree in Pharmacy or Science-related domain (biomedical, biology, life science, medical related etc)

• 4 years of working experience in a MNC environment with minimum 2 years of experience in healthcare, preferably in account management. Experience in Oncology is an added advantage

• Excellent stakeholder engagement skills including partnering with key HCPs and organizations. Experience in project management is an added advantage

• Broad understanding of patient journey(s) in defined disease area(s), enabling engagement at the specialist level

• Strong business acumen with expertise in commercialization and customer experience. Good track record in sales, with a history of achieving results

• Ability to work in a cross-functional environment and able to influence other team members to provide best support to customers

• Excellent communication skill and able to understand and leverage digital means and tools

• Strong learning agility and resourceful

Required Skills:

Account Management, Account Management, Biomedical Sciences, Collaboration, Contract Management, Customer Engagement, Customer Experience Design, Customer Experience Improvement, Customer Experience Management, Customer Needs Analysis, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service Improvement, Ethical Standards, Healthcare Reimbursement, Immunochemistry, Immunology, Management Process, Market Analysis, Oncology Nursing, Performance Monitoring, Pharmaceutical Regulatory Compliance, Product Knowledge, Regulatory Compliance, Sales Process Management {+ 5 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

05/10/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.