Trade & Distribution Operations Senior Manager

Job Description

General Summary:

The Trade and Distribution Operations Senior Manager is responsible for supporting Trade department operational activities, and the Trade account management team. The qualified candidate will drive Oracle order entry and management, Third-Party Logistic provider (3PL’s) programming, support daily business activities, manage returned goods processes and new product launch planning.

The incumbent will be a key contributor in the implementation, management, and strategy development for Vertex’s 3PL programs and support commercial contract analytics. This individual will ensure products are available and readily accessible to Specialty Distributors, Wholesalers and Specialty pharmacy network partners within Good Distribution Practices (GDP).

Key Duties and Responsibilities:

• Oversee the order management process for cell and gene therapy products, ensuring accurate and timely order entry processing and compliance with Trade Policy.
• Serve as the Oracle subject matter expert for Trade Operations, providing strategic guidance, troubleshooting, enhancement management, and training to internal stakeholders.
• Monitor order flow and data accuracy, ensuring the proper order updates are captured.
• Collaborate with internal teams including Trade Accounts, Trade Strategy, PECO, Revenue Accounting, DTE, Logistics, and Supply Chain, to ensure alignment.
• Partner with internal stakeholders to optimize Oracle functionality, lead user acceptance testing (UAT), and implement system enhancements to improve efficiency.
• Tactical execution of daily distribution processes, trade policies and order triage supporting Vertex’s network of direct purchasing accounts.
• Acts as primary point of contact for 3PL partner including, account management, program performance monitoring, program innovation, enhancement, and coordinating periodic business review meetings
• Manages transfers to and from distribution centers as needed in collaboration with Supply Chain and Logistics; monitor expiration dating and align inbound and outbound shipment forecasts with Supply Chain teams.
• Supports free goods product requests, coordinates inventory needs with free goods program administrators and process timely orders.
• Identifies, tracks, and monitors all program deviations, coordinate with 3PL and Vertex Quality. Initiate investigations, determine root cause, and implement corrective actions
• Works with Vertex Trade Account Management team, Specialty Pharmacies and Distributor partners to resolve distribution related issues. Support resolution of shipment discrepancies, damaged product claims and/or product complaints, compliantly executing processes for replacement goods.
• Support the tools and tracking for contractual key performance metrics (KPI’s).
• Identify process gaps, develop process improvements to support evolving business needs and customer experience.
• Supports new product launch planning activities, including coordination with cross-functional launch teams and channel partners, assemble required new product information to create product set up documentation, prepare external communications of product related information, training materials, and support other launch tactics
• Builds strong presentations that document project findings and implications

Knowledge and Skills:

• Strong customer relationship, interpersonal and communication skills with proven ability to work effectively with diverse audiences and influence cross functionally
• Experience managing service providers and vendor management skills
• Strong project management, problem solving and analytic skills
• Team player promoting inclusion and respectful relationships, able to develop rapport and credibility with field and home office personnel including senior management
• Ability to multi-task and prioritize to meet goals and objectives in a deadline intensive environment
• Demonstrated ability to work independently and manage multiple projects requiring collaboration across functional areas in a fast-paced, deadline driven environment
• Capable of following a project through completion with minimal direction and strong personal initiative and serving as backup to fellow team members in the department
• Highly driven person that displays strong sense of ownership

Education and Experience:

• Typically requires 4 years of service or the equivalent combination of education and experience
• 2-3 years of relevant pharmaceutical/biotech industry experience
• Strong customer relationship, interpersonal and communication skills with proven ability to work effectively with diverse audiences and influence cross functionally
• Experience managing service providers and vendor management skills
• Strong project management, problem solving and analytic skills
• Team player promoting inclusion and respectful relationships, able to develop rapport and credibility with field and home office personnel including senior management
• Ability to multi-task and prioritize to meet goals and objectives in a deadline intensive environment
• Demonstrated ability to work independently and manage multiple projects requiring collaboration across functional areas in a fast-paced, deadline driven environment

Pay Range:

$128,000 - $192,000

Disclosure Statement:

Flex Designation:

Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as: 
1.    Hybrid: work remotely up to two days per week; or select
2.    On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. 

#LI-Hybrid
 

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com