(Senior) Manager, Digital & AI

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
 

Digital & AI Manager

Job Description

An exciting opportunity has arisen to join the Gilead team in Commercial Operations within the Digital and CL&D team, to support the business objective. This role will report to the Director, Digital & AI and will be based in our office in Milan, Italy (presence required for at least 3 days per week as per affiliate policy).

Position Summary - Job Purpose and Responsibilities

The Digital & AI Manager will work in a fast-paced and highly cross-functional environment, to:

-       Co-design, develop and implement an AI framework and governance for the affiliate, managing specific projects aimed at delivering concrete business outcome or improving efficiency

-       Translate HCPs needs and technological developments into relevant digital tactics for Gilead and its brands

-       Contribute to developing BPOAs digital strategies and tactical activities

-       Actively support the execution of digital & OMC customer engagement activities: digital campaigns ideation (customer journey design), implementation support (creation of digital assets such as e-mail templates and website pages/sections leveraging modular content platforms), project management, support of approval process in dedicated systems, creation of KPI reports.

-       Build digital & AI related training and development programs to enhance the capabilities of the affiliate

-       Manage the local deployment of Global/EMEA digital workstreams

To accomplish these goals, she/he will:

-       Constantly team up with the Director, Digital & AI and all the members of the Commercial Operations function

-       Daily liaise with all Affiliate local stakeholders and global, to establish solid partnerships

-       Work in strict collaboration as business partner with 2 Business Units

-       Develop relationships with third parties (external suppliers) to plan and deliver initiatives

-       Benchmark best practices in the digital/AI life sciences sector

Knowledge & Skills (Core)

At least 2 years of experience in managing Digital & Omnichannel projects, in the design, implementation and optimization phases

Good level of proficiency of pharma-related technology ecosystem (CRM, CLM, Marketing Automation, Business Analytics, AI, NBA systems)

Proven experience of managing AI projects within the pharma industry

Design thinking methodologies

Solid communications skills

Good knowledge and understanding of Pharma Market

Establish effective working relationships with a different range of stakeholders

Fluency in English (also technical) and Office knowledge

Can-do attitude and positive mindset

Qualifications

·      Digital experience (Core)

·      Degree (Core).

·      Formal education or professional certifications in omnichannel marketing, digital transformation, and/or artificial intelligence (Preferred)

·      Training experience (Preferred)

Gilead Core Values:

 Integrity (Always doing the right thing)

 Teamwork (Collaborating in good faith)

 Excellence (Working at a high level of commitment and capability)

 Accountability (Taking personal responsibility)

 Inclusion (Encouraging diversity)

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Equal Employment Opportunity (EEO)

It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company.  Except if otherwise provided by applicable law, all  employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws).  Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.

For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.