Senior Director, Kidney and Patient Support Technology

Job Description

Role Overview

The Sr. Director, Commercial Technology Business Engagement Leader – Kidney & Patient Services is responsible for executing and operationalizing commercial technology capabilities in direct support of the North America Kidney Business Unit and the Patient Services Program.

Reporting the Executive Director, US Commercial Technology this role acts as the day‑to‑day technology leader embedded with Kidney commercial and patient services leadership, accountable for translating business priorities into deliverable roadmaps, funded initiatives, and reliable operations. The Sr. Director ensures that technology solutions—spanning CRM, digital engagement, data, analytics, and AI‑enabled workflows—are implemented effectively, adopted by the business, and operated reliably within a regulated environment.

Key Responsibilities

1. Kidney & Patient Services Technology Partnership

• Serve as the primary technology partner for Kidney Business Unit and Patient Services leaders and sitting member of their leadership teams, owning the translation of business priorities into executable technology and AI plans.
• Maintain deep understanding of Kidney go‑to‑market models, patient access and support workflows, and operational requirements.
• Support business planning cycles by shaping realistic delivery plans, sequencing, and dependency management for technology initiatives.

2. Roadmap Execution & Delivery Leadership

• Own the Kidney and Patient Services technology roadmaps, ensuring alignment to launch readiness, in‑market optimization, and evolving patient support needs.
• Lead delivery across programs, enhancements, and releases, ensuring quality, timeliness, and compliance.
• Manage intake, prioritization, and backlog execution in partnership with Product, Platform, and Data teams.

3. Operational Ownership & Governance

• Accountable for the run‑state performance of Kidney and Patient Services systems, including incident, change, release, and service management.
• Establish fit‑for‑purpose governance for demand management, release planning, and risk escalation within scope.
• Ensure solutions adhere to DTE system lifecycle, validation, and change management standards.

4. AI & Data Enablement (Execution Focus)

• Partner with Data, Analytics, and AI platform teams to implement and scale approved AI and analytics use cases relevant to Kidney and Patient Services.
• Drive business adoption through workflow integration, training, and change management.
• Ensure AI solutions are deployed in accordance with privacy, security, and promotional compliance guardrails.

5. Cross‑Functional & Vendor Coordination

• Coordinate execution across DTE teams including Core Technology, Data & Software Engineering, and Information Security.
• Manage day‑to‑day relationships with vendors and managed service partners supporting Kidney and Patient Services solutions.
• Track vendor performance, delivery outcomes, and operational SLAs within assigned scope.

6. Team & Financial Management

• Lead a delivery‑oriented team of onshore/offshore technical resources.
• Manage allocated operating and project budgets for Kidney and Patient Services initiatives.
• Develop team capability in Agile delivery, stakeholder management, and regulated commercial operations.

Required Knowledge & Experience

• Strong experience supporting US commercial and/or patient services functions within biopharma or life sciences during launch phase.
• Hands‑on experience delivering and operating commercial platforms such as Salesforce CRM, Veeva, digital engagement, and patient services technologies.
• Working knowledge of data platforms and AI/analytics enablement, with a focus on implementation and adoption rather than strategy definition.
• Demonstrated ability to lead complex delivery portfolios in a matrixed, regulated environment.
• Experience managing offshore or managed service delivery models.

Education & Experience

• Bachelor’s degree required (technology‑related discipline preferred).
• 12–15+ years of progressive technology experience, including senior delivery or domain leadership roles.
• 5+ years supporting US Commercial and/or Patient Services technology domains.
• US commercial launch or major indication expansion experience preferred.

Pay Range:

$228,000 - $342,000

Disclosure Statement:

Flex Designation:

Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as: 
1.    Hybrid: work remotely up to two days per week; or select
2.    On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. 

#LI-Hybrid
 

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com