Senior Customer Service Coordinator, DACH & RoW
Bavarian Nordic
This listing was originally posted on Bavarian Nordic's careers page. Formulate is an equal opportunity job aggregator and is not involved in the hiring process. Where salary information is estimated, it is derived from BLS industry benchmarks and may differ from actual compensation.
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Upgrade to Pro — $25/moSenior Customer Service Coordinator (m/f/d)
Location: Bern, Switzerland, or Martinsried, Germany
Employment Type: Full-time
We are looking for an experienced and highly driven Senior Customer Service Coordinator to join our team. In this role, you will play a critical part in ensuring operational excellence across our Order-to-Cash (O2C) processes while delivering a best-in-class customer experience in a highly regulated environment.
You will act as a key escalation point for complex service issues, while also contributing hands-on operational support and driving continuous improvement initiatives across functions.
Your responsibilities
As our new Senior Customer Service Coordinator, you will:
In this role, you will also provide hands-on operational support for selected markets, ensuring continuity and compliant execution where deeper involvement is required. You will monitor service performance, analyse trends, and lead structured root-cause analysis to resolve issues and prevent recurrence.
You will contribute to the development and refinement of SOPs, work instructions, and communication standards, while strengthening governance of customer communication to ensure accuracy and consistency across all touchpoints.
Furthermore, you will maintain audit readiness and ensure compliance with GDP/GMP/WDA requirements, while identifying opportunities to improve systems and tools such as CRM/ERP platforms, dashboards, and automation capabilities.
Your profile
You bring a solid understanding of working in regulated environments and are comfortable navigating complex operational processes. Your experience enables you to collaborate effectively across functions while maintaining a strong focus on quality, compliance, and customer experience.
Your key competencies
You are a resilient and solution-oriented professional who handles escalations with sound judgement and a proactive approach. With a continuous improvement mindset, you actively contribute to enhancing processes, service reliability, and customer experience.
You are highly organized, with strong attention to documentation integrity and regulatory compliance, and you thrive in a dynamic, evolving environment where adaptability and initiative are key.
Application
If you are ready to take on a pivotal role in a growing organization and drive meaningful change in healthcare, apply now and join Bavarian Nordic in our mission to improve health outcomes and foster sustainable growth.
We kindly request that headhunters or recruitment agencies refrain from contacting us regarding this position.
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