Product Specialist

Essential Job Responsibilities and Duties 
• Verify and complete donation documentation of necessary records
• Prepare plasma bottle collection for sampling
• Collect and process donor tubes for testing
• Prepare donor testing samples for shipment
• Label samples and place plasma bottles in freezer for shipment, including repackaging and sorting
• Complete donor records by entering the collected information into the donor management computer system
• Pack units for final shipment
• Monitor the temperature of the stored product in freezers and perform routine maintenance of freezer equipment
• Perform daily, monthly, quarterly equipment maintenance through cleaning and quality control checks. Report all equipment in need of repair to supervisor
• Maintain communication within the service areas of the donor center to ensure thorough documentation of necessary records
• Document the training as outlined in the Standard Operating Procedures (SOP)
• Assist with the annual re-certification process for non-trainers
• Learn and maintain thorough familiarity and compliance with all state and federal regulations, Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), and internal Company Procedures
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future
• Maintain an open line of communication with Management
• Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors
• Ability to accept performance feedback in a professional manner
• Regular attendance and arriving on time to all scheduled shifts and mandatory meetings
• Other duties as assigned
Qualifications
• High school diploma or equivalent required
• Minimum one (1) year work experience preferred
Requirements
• Good oral and written communication skills
• Provide a pleasant customer service experience
• Ability to read and interpret directions and instructions
• Perform basic math calculations
• Accurate data entry
• Basic computer skills
• Reasoning ability to identify, interpret and apply appropriate information