Portuguese-speaking Senior OTC Analyst

Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment. 

For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world. 

The Role & What You Will Be Doing 

OTC Analyst is responsible for the continuous support of the OTC team in their daily operations in the areas of Cash Application, Billing, Collection and Credit Management, and achieving their strategic initiatives.

The role holder should have a clear understanding around

• Cash Application and Billing tasks – such as automatic, manual clearing, reversal, invoicing (SD/FI), reconciliation

• Collection tasks – such as third party customer contacting (phone, e-mail), dunning procedure, statement procedure, customer account reconciliation, remittance investigation, refund procedure, issue resolution, Aged Debt Reporting, Cash On Account Reporting, Collection file management, Dispute Management procedure

• Credit-, and Insurance Management tasks – such credit limit assessment, credit limit modification, order release, insurance management, Bad Debt calculation and reporting, risk category modification

• Issue resolution, Control, Audit and Reporting related processes – SoD, Access management, KPI reporting, quality reporting, upstream issue resolution.

Perform job functions in accordance with all applicable Standard Operating Procedures (SOP), federal and state laws, Occupational Safety and Health Administration (OSHA) guidelines, health authority regulations, departmental processes and ensures that all Service Level Agreements and KPIs are met.

Every day, we rise to the challenge to make a difference and here’s how the Portuguese-speaking OTC Senior Analyst role will make an impact:  

•  Cash Application, Billing

• Perform customer related bank bookings (automatic, manual, issue resolution, reporting)

• Perform customer related reconciliation (upon request)

• Perform invoicing (credit, debit, reversal, FI, SD for intercompany and third party customers

• Support CTQ reporting, KPI reporting

• Collection

• Perform third party customer related collection (calls, e-mails)

• Perform third party customer related collection (calls, e-mails)

• Perform customer account reconciliation

• Perform invoicing remittance investigation

• Perform Dunning procedure

• Perform and follow Dispute Management procedure

• Actively support process improvement in all areas of OTC Collection processes

• Assure that all Collection and Dispute Management procedures are in compliance, oversee special projects, and provide accounting guidance as needed

• Support CTQ reporting, KPI reporting

• Credit and Insurance Management

• Support third party customer credit limit assessment and maintenance

• Support third party customer risk category assessment and maintenance

• Perform third party customer blocked order management, order release

• Support month-end reporting activities (bad debt, insurance)

• Assure that all Credit Management and Insurance management procedures are in compliance, oversee special projects, and provide accounting guidance as needed

• Perform month-end activities, issue resolution, reporting

• Support Audit

• Support system/process changes to fix root-cause of issues

• Support OTC in various projects

• Work with other organizations, such as Master Data, Procurement and General Ledger, Treasury, Account Payable, Indirect Tax to ensure process efficiency

• Build effective business relationships with Stakeholders and other departments within Viatris

• Ensure that SOPs and Internal controls over financial reporting are properly documented and updated

• Responsible for keeping deadlines; meeting the quantitative and qualitative requirements and measures

• Ensure all duties are performed within the guidelines of the company’s internal controls, policies, and procedures

• Responsible for month –end closings and reconciliations. Ensure the proper application of both GAAP and local statutory requirements over transactions impacting the balance sheets

• Complete assigned job functions within a dynamic support organization to accomplish departmental goals within deadlines

• Develop an extensive knowledge of customer policies and procedures and relating to OTC.

• Develop broad knowledge in other OTC functions

• Identifies best practices and engages subordinates in the implementation. Works with the IT department on the development of changes/improvements to current systems.

• Perform other duties as assigned

About Your Skills & Experience 

For this role, we’re looking for a candidate who has an effective combination of the following qualifications, skills and experiences:  

•  Must possess extensive accounting-related knowledge to include a wide and comprehensive acquaintance with and understanding of the general and specific aspects of the job, and their practical applications to complex problems and situations ordinarily encountered.

• Must possess excellent analytical, team-building, and leadership skills. Must have strong communication, planning, and organizational skills. Must be detail oriented, precise and have the ability to multi-task. Ability to work effectively in an international team environment. Has a strong customer focus. Is able to handle multiple systems, may need to use multiple accounting systems.

• Position functions semi-autonomously. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include planning, assigning, and directing work; addressing complaints and resolving problems.

• Minimum of a Bachelor's degree (or equivalent) and 1-3 years of relevant experience, including knowledge of SAP. However, a combination of experience and/or education will be taken into consideration. 

• Six Sigma Process knowledge is an advantage.

• Fluency in spoken and written English and C1/C2 in Portuguese. Ability to read and interpret complex business and/or technical documents. Ability to write comprehensive reports and detailed business correspondence. Ability to work with managers or directors and communicate ambiguous concepts.  Ability to present to groups across the organization.

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to compute rate, ratio, and percent, and to create and interpret graphs.

• Ability to solve problems with complex variables through non-standardized solutions that require independent judgment and analysis.  Ability to draw inferences and use deductive reasoning with no prescribed procedures to solve complex problems.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

• Typically sitting at a desk or table. Intermittently sitting, standing, walking or stooping. Periodic travel maybe required. May be required to stand; walk; stoop; bend; kneel; and climb steps. May require use of hands and use of arms.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

• Normal office situation, hybrid work model.

At Viatris, we are dedicated to building a truly diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t fully align with every requirement, we still encourage you to apply. You may just be the right candidate for this or other roles. 

Why Viatris? 

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. You will also have the opportunity to access excellent career progression opportunities and work-life balance initiatives. 

Diversity & Inclusion at Viatris 

At Viatris, diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is, but as it should be. If you would like to know more about what diversity, equity and inclusion means to us, please visit https://www.viatris.com/en/Careers/Diversity-and-Inclusion  

Sustainability at Viatris 

Corporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life, recognizing that our actions affect the stakeholders and communities we serve. To learn more about our efforts, please visit https://www.viatris.com/en/about-us/corporate-responsibility