Operation Quality Manager

Job Title

Operation Quality Manager

Job Description

Job Responsibilities:
• Implements changes in policies, executes procedures that impact the immediate organization(s), shapes operational frameworks and fosters efficiency and compliance within the organizational structure.
• Monitors operational key performance indicators (KPIs) to evaluate the success of operations, actively participates in the development, modification, and execution of company policies impacting immediate operations, with potential implications across the organization.
• Introduces and implements quality processes and tools necessary to ensure product quality and enhance customer satisfaction, fostering a culture of excellence and continuous improvement within the organization.
• Manages the review and approval of finished products manufactured for and by the company, coordinates all inspections and inquiries regarding the operation of manufacturing sites and collaborates with relevant company groups to ensure compliance with company standards and manufacturing process specifications.
• Guides and mentors the quality assurance team, actively contributing to employee selection, performance management, compensation management, career development, and overseeing operational processes.
• Managers product nonconformance and lead quality improvement, implements problem solving and first time right methodology to ensure swift resolution and customer satisfaction.
• Manages a cooperative effort among members of a project team, ensuring collaboration, synergy, and effective utilization of collective skills and resources towards achieving quality goals.

• Develop and maintain the QMS process, participate in QMS audit and registration process, and ensure the regulation compliance and process effectiveness.

Minimum required Education:
Bachelor's / Master's Degree in Quality Management, Supply Chain Management, Engineering, Science or equivalent.

Minimum required Experience:
Minimum 8 years of experience with Bachelor's OR Minimum 6 years of experience with Master's in areas such as Medical Device, Quality Assurance, Quality Control, Quality Audit, Compliance Coordination or Warehouse Operations or equivalent.


Preferred Skills:
• Quality Assurance (QA)
• Quality Management Systems (QMS)
• Continuous Improvement
• Quality Control Inspection
• CAPA Methodologies
• Quality Management Procedures and Methodologies
• Supplier Quality Management
• People Management
• Risk Management
• Strategic Planning
• Regulatory Compliance
• KPI Management
• Business Acumen

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.