Manager Field Service, Instrument and Enterprise Services

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

At Thermo Fisher Scientific, manage a field service team to deliver excellent technical support while growing service business. You'll manage a team of Field Service Engineers (FSEs) providing installation, maintenance, repairs, and customer support for sophisticated analytical and scientific instruments. This role combines technical leadership, people management, and strategic business development to ensure excellent customer experiences and meet organizational goals.

Help advance scientific service delivery by implementing effective solutions, optimizing team performance, and building strong customer relationships. Support continuous improvement initiatives while maintaining the highest standards of quality and safety. Collaborate with sales, technical support, and other stakeholders to develop and execute service strategies that grow revenue and enhance customer satisfaction.

Requirements:

• Bachelor's Degree plus 5 years of experience in technical service experience in analytical instruments, laboratory equipment, or related industry. Advanced Degree preferred.
• Preferred Fields of Study: Engineering, Sciences, Business or related field
• Additional certifications in service management or process improvement methodologies beneficial
• 3-5 years proven people management experience leading field service teams
• Strong technical aptitude with ability to understand complex analytical instrumentation
• Demonstrated success growing business and achieving revenue targets
• Excellence in customer relationship management and problem resolution
• Proven experience implementing service strategies and operational improvements
• Demonstrated ability to coach, develop and support field service teams
• Strong project management and organizational skills
• Proficiency with CRM systems, Microsoft Office suite and service management tools
• Strong written and verbal communication skills
• Native Italian speaker with proficiency in English (CV in English)
• Ability to travel up to 25-50% within assigned territory
• Valid driver's license and clean driving record required
• Multilingual skills valuable for international roles
• Experience with regulated environments (GMP/GLP) preferred

This position offers a unique opportunity to work with cutting-edge analytical technologies while contributing to the success of Thermo Fisher Scientific's Analytical Instruments Group.

Join us in our mission to enable our customers to make the world healthier, cleaner, and safer.