Key Account Manager (Specialty)

GSK’s Malaysia team is looking for a dynamic and result-driven Key Account Manager to join the team. The Key Account Manager will play a pivotal role in driving business growth by developing and nurturing strategic relationships with key clients and stakeholders within the therapy area of Respiratory, ENT, Rhinology & Allergy. Reporting to the Commercial Lead – Specialty Medicine, you will have full ownership and accountability for managing the assigned strategic accounts.  

As a member of the Strategic Key Account Management Team, your responsibilities include:

• Accountability for delivering the business objectives for the specific accounts
• Be accountable to develop and execute personalized strategic account plans to drive value and deliver growth, including innovative marketing strategies.
• Develop and execute robust channel business plan leveraging face-to-face as well as digital engagements to create a personalized omni-channel experience for customers. Explore opportunities for customer/patient activation and navigate these with customers and internal stakeholders in preparation of the co-ownership for new indication and product launches.
• Forecasts the assigned accounts sales.
• Develops and execute solutions to address performance gaps for assigned accounts. Proposes activities to enhance performance and competitivity for GSK portfolio within assigned accounts.
• Establish and cultivate effective commercial relationships for listing of GSK products, co-ownership of strategic plans.
• Manage relationships with, decision makers, and other stakeholders for each strategic account to ensure optimal access for GSK brands.
• Maintain high level of customer service by identifying and resolving customer queries and problems proactively.
• Ensure key accounts and stakeholders are engaged, educated, and informed to drive growth.
• Continuously identify customer insights to drive performance and business opportunities. Follow up on progress and outcome.
• Collaborate cross functionally with GSK commercial, medical and sales teams to deliver objectives aligned with GSK strategic priorities.

Why You?

We are looking for self-driven professionals with these required skills to achieve our goals:

• Preferably minimum of 4+ years of proven track record of success in either or a combination of pharmaceutical sales, marketing, key account management with current/recent experience in specialty medicine (Biologics market).
• Demonstrated experience in developing and delivering account and channel marketing strategies
• Clear and influential communication skills, negotiation skills, presentation skills, with the ability to build rapport and credibility with key stakeholders 
• Demonstrated planning ability and strong organizational and executional skills with a strong sense of ownership and accountability 
• Creative problem solving and analytical thinking 
• Strong customer orientation
• Ability to understand the business landscape and leverage of customer ecosystem
• Accountability and ownership in creating innovative business plans and solutions
• Orchestrate relationships and demonstrate omnichannel engagement mindset
• Strong commercial acumen with demonstrated ability for negotiation and project management skills
• Preferably a bachelor’s degree with relevant science with  business background (MBA is a plus)
• Financial acumen and experience in budget management (advantageous)

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

We are committed to creating an inclusive workplace and providing equal opportunities for all applicants. We embrace an agile working culture across our roles, so if flexibility is important to you please discuss opportunities with our hiring team. If you need any adjustments to the recruitment process to help you demonstrate your strengths and capabilities, contact APACRecruitment.Adjustments@gsk.com. Please note this email is for adjustment requests only; for other enquiries please use our standard contact channels.

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