Ambassador

     

JOB DESCRIPTION:

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
 

Working at Abbott
 

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of .

•   A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big com

• panies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Abbott Ambassador is responsible for managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts.

• Responsible for providing on-site assay implementation, application support, and application troubleshooting, delivery of customer operator training and coaching in

• Abbott training facilities.

• Providing first line service.

Responsibilities:
 

Retention rate- improve customer experience

• Drive customer satisfaction through proactive relationship management and close collaboration with internal teams

• Manage day‑to‑day non‑sales activities within assigned accounts

• Support instrument uptime through first‑line troubleshooting, repair coordination, and maintenance support

• Conduct operational reviews to identify improvement opportunities

• Plan, prepare for, and follow up customer visits to ensure consistent service delivery

• Identify customer training needs and deliver operator training and coaching

• Identify and resolve customer pain points through effective problem solving

• Support inventory replenishment and order management as required

• Build and promote the Abbott brand through strong product knowledge and superior customer experience

• Capture and communicate customer feedback to support continuous improvement
   

Value creation and account growth

• Partner with the commercial team to support renewals, value engineering, and menu expansion opportunities

• Identify and implement initiatives that improve customer productivity and account profitability

• Support lifecycle management of diagnostics products within accounts

Minimum Education & skills required  

• Bachelor’s degree or equivalent relevant experience required. Bachelor’s degree in MLS /Bio Medical / Medical Technology is preferred.

• Minimum 2 -4 years in the diagnostics or allied health industry

• Practical interfacing with customers

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Sales Force

     

DIVISION:

CRLB Core Lab

        

LOCATION:

Australia > East Brisbane : 12 Mowbray Terrace

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 50 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)