Web Strategy & Operations Senior Associate

Join our team at AMGEN Capability Center Portugal, consistently recognized among the top companies in the Best Workplaces™ ranking by Great Place to Work® in Portugal. In 2026, we were once again distinguished as one of the top Best Workplaces in the country (category 201–500 employees), reinforcing our commitment to an exceptional employee experience and workplace culture.

We are a team of over 500 talented individuals, spanning more than 30 functions and areas of expertise, and representing over 40 nationalities. Together, we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology.

This is your opportunity to explore a world of possibilities across areas such as Data & Analytics, Digital, Technology & Innovation, Cybersecurity, R&D Operations, Global Distribution, Finance, Regulatory Affairs, General & Administrative, Human Resources, and many more.

Located in the heart of Lisbon, our AMGEN office fosters a culture of innovation, excellence, and purpose. Come thrive with us at AMGEN, supporting our mission To Serve Patients.

What we do at AMGEN matters in people’s lives.

Sr Associate, Web Strategy & Operations

LIVE

WHAT YOU WILL DO

The  Global Customer Capabilities & Innovation (GCCI) team  is looking for an experienced  Senior Associate, Web Strategy & Operations (WSO). GCCI  delivers efficient and consistent quality global marketing assets  that  scale across multiple channels & markets. As part of the GCCI, the  Senior  Associate  provides integrated end-to-end  program and  project management to ensure successful delivery of websites and bring thought leadership and drive delivery.

Key Responsibilities:

• Strategic Web  Project  Lead:  Support the coordination and execution of cross-functional web programs across GCCI WSO, helping to ensure alignment on timelines, resources, and budgets for website launches, enhancements, and optimization initiatives. Partner with program leads to track progress,  maintain  alignment across initiatives, and  identify  potential risks, escalating as needed.

• Portfolio Prioritization & Planning:  Own  quarterly portfolio intake and prioritization across web initiatives in partnership with Technology and business stakeholders, ensuring alignment to enterprise strategy and value realization goals. Operationalize governance frameworks to evaluate demand,  clarify  requirements at a program level, assess cross-project dependencies, and align on delivery.

• Cross-Functional Coordination:  Assist in alignment and day-to-day coordination across cross-functional teams, including content, design, development, SEO, analytics, project owners, and platform stakeholders, to enable effective planning and execution of web initiatives.

• Program Governance & Risk Management:  Oversee program health across initiatives by monitoring delivery progress, governance adherence, documentation standards, cross-project risks, issues, and change impacts throughout launch and hypercare.  

• Website Performance & Analytics:  Support the  tracking  and reporting of  KPIs by analyzing web traffic, user behavior, and SEO metrics.  Contribute insights to help improve site performance and inform operational reviews.

• Quality Assurance & Testing:  Partner with stakeholders to conduct functional testing and ensure adherence to agile web development processes, industry best practices, and high-quality standards.

• Continuous Improvement & Operational Excellence:  Lead structured retrospectives,  identifying  improvement opportunities.  Support the adoption of governance frameworks, templates, and delivery processes to improve efficiency and speed-to-market. 

• Capability Enablement & Portfolio  Optimization:  Continuously assess and  optimize  the web portfolio to ensure alignment with evolving business priorities, resource capacity, and long-term digital strategy. 

• Compliance, Risk & Operational Resilience:  Ensure compliance  with regulatory, legal, and brand standards across all web initiatives. Embed risk management into program governance to support sustainable digital operations.

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WIN

WHAT WE EXPECT OF YOU 

We are all different, yet we all use our unique contributions to serve patients. The Web Project Manager professional we seek is a collaborator with these qualifications.

Basic Qualifications: 

Doctorate degree

Or

Master’s degree and 2 years of digital or web project management experience

Or

Bachelor’s degree and 4 years of digital or web project management experience

Or

Associate’s degree and 10 years of digital or web project management experience

Or

High school diploma / GED and 12 years of digital or web project management experience

Preferred Experience: 

• Digital Program / Project Management Expertise: 
  3+ years of experience managing end-to-end digital and website lifecycle projects in fast-paced, multi-stakeholder environments, including complex, cross-country, and high-impact initiatives. 

• Agile & Program Management: 
  Strong knowledge of Agile methodologies (preferably SAFe) with experience managing website roadmaps and continuous improvement initiatives. Proficient in Program / Project Management tools such as JIRA, ServiceNow, Confluence, and Google Analytics. 

• Stakeholder & Vendor Management: 
  Proven ability to negotiate priorities, manage expectations, and build productive relationships across diverse, cross-functional teams and external partners. 

• Regulatory & Technical Acumen: 
  Experience  operating in regulated industries (preferably pharma) with understanding of compliance requirements. Familiarity with accessibility standards (WCAG), privacy regulations (GDPR, CCPA), web technologies (e.g. HTML, CSS), and industry best practices is a plus. 

• Documentation & Governance: 
  Experience developing detailed project documentation and translating business requirements into technical specifications. 

Preferred Competencies: 

• Customer Relationship & Collaboration:
  Effective communication, relationship management, and cross-functional collaboration skills; able to convey complex technical concepts clearly to non-technical stakeholders.

• Analytical & Digital Expertise:
  Proficiency in web analytics, SEO, and UX/UI principles, with the ability to interpret data and drive actionable insights using digital marketing tools.

• Problem-Solving & Quality Focus:
  Advanced problem-solving capabilities, attention to detail, and commitment to delivering high-quality outcomes while incorporating feedback.

• Adaptability & Growth Mindset:
  Proactive, inclusive, and flexible approach with a willingness to learn, experiment, and continuously improve. Comfortable working across time zones when required.

THRIVE

WHAT YOU CAN EXPECT OF US

• Vast opportunities to learn, develop, and move up and across our global organization.

• Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.

• Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.

• Flexible work arrangements.

APPLY NOW

Objects in your future are closer than they appear. Join us.

CAREERS.AMGEN.COM

EQUAL OPPORTUNITY STATEMENT

AMGEN is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.