Temp HR4U Service Governance Leader

As an HR4U Manager, you’ll be responsible for the HR4U Service center’s strategic engine, setting and governing the standards that enable HR4U to deliver a predictable, compliant, and scalable enterprise, service experience for employees across the globe. 

A Typical Day in this role might look like:

• Own and maintain service governance, including decision rights ensuring clear purpose and defined business rules.
• Lead SLA/OLA design and strategy, ensuring alignment with business expectations, risk controls, and operational capacity.
• Maintain governance standards including catalog/routing/task design, risk conntols, and the enterprise escalation matrix.
• Establish and enforce frameworks that support scalable, predictable, and high‑quality service performance.
• Partner with HR Tech and external vendors to ensure tools, workflows, and platforms enable governance and future scalability.
• Lead the enterprise VOC and KPI governance framework, including dashboard standards and performance measurement.
• Translate insights into service improvements that strengthen the HR4U service model.
• Own the SLA/KPI reporting strategy, ensuring clear, accurate, and actionable performance storytelling.
• Conduct root‑cause analysis and govern performance remediation plans to address systemic issues.
• Oversee operational controls, compliance, and Tier 2 quality frameworks, including QA programs, scorecards, and training.
• Lead the change and readiness strategy for HR4U service lifecycle enhancements.
• Ensure enterprise-wide adoption of new standards, capabilities, and governance updates across HR and COEs.
• Govern training and readiness programs, including Tier 2 COE training and role‑based enablement.
• Manage the rollout and decommissioning of processes to maintain operational consistency and service integrity.
• Oversee alignment to service standards, quality expectations, and compliance requirements across the HR ecosystem.
• Performs other duties as assigned

This role might be for you if:

• You have a minimum of a Bachelors degree in Human Resources, I/O Psychology, Labor & Employment Relations or other relevant field
• 10+ years of progressive experience in a direct customer service position

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive culture that provides comprehensive benefits, which vary by location.  In the U.S., benefits may include health and wellness programs (including medical, dental, vision, life, and disability insurance), fitness centers, 401(k) company match, family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (e.g., military and parental leave) for eligible employees at all levels! For additional information about Regeneron benefits in the US, please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/.  For other countries’ specific benefits, please speak to your recruiter.
Please be advised that at Regeneron, we believe we are most successful and work best when we are together.  For that reason, many of Regeneron’s roles are required to be performed on-site. Please speak with your recruiter and hiring manager for more information about Regeneron’s on-site policy and expectations for your role and your location.
 

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.

For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions.  For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.

Please note that certain background checks will form part of the recruitment process.  Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.