Technical Writer

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Duties

• Write and edit customer-facing documents such as user guides, help systems, and release notes that are appropriate to specific purposes and audiences.
• Define content structures, delivery solutions, and release plans for your product area.
• Developing and delivering technical content
• Interview, research, observe, and test to capture and synthesize source material.
• Evaluate publications and delivery methods for quality, accuracy, and usefulness.
• Collaborate with and lead cross-functional teams on content-related projects
• Helping define coverage plans based on writer capacity
• Analyzing business processes including activities to develop, communicate, and manage content plans for new product releases
• Working with internal business partners to gather information and synthesize source material
• Architecting customer-facing content appropriate to specific purposes and audiences
• Preparing and publishing software user guides and help systems on a quarterly and periodic basis
• Guiding project team members on Global Digital Technical Publication’s release process and tools
• Providing transparency to all elements of a project to leadership, collaborators, and resources
• Collaborating on crafting and implementing solutions to improve our ways of working including assisting content conversions to standardized authoring tools

Education

• BS/BA in writing- or science-related field, or the equivalent combination of experience and education.

Experience

• 6+ years of technical writing experience.
• Professional experience in electron microscopy, life sciences, or related scientific field preferred
• Solid experience working within Agile software development environments.
• Sophisticated knowledge of structured authoring and single-sourcing, particularly using Mad Cap Flare and other XML-based authoring tools.
• Detailed experience with GitLab, HTML, and CSS.
• Successful project leadership in cross-functional, cross-cultural international work teams.
• Strong communication and interpersonal skills with a history of developing positive relationships.
• Proficiency in English, both verbal and written.
• Demonstrated attention to detail.
• Reliably self-motivated and comfortable working independently.