Description

JOB DESCRIPTION:

At Abbott, we are committed to improving health and well-being worldwide through innovative diagnostic solutions. We are looking for a Technical Service Specialist to join our Technical Service team and support our customers with high-quality, reliable technical service.

Primary Objective

The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line (Level 1) service, and supporting instrument installations and deinstallations.

Key Responsibilities

Provide first-line technical service to Abbott Ambassadors (service interventions requiring less than 4 hours of labor)
Schedule and perform planned maintenance (PM) activities
Execute hardware and software upgrades (Technical Service Bulletins – TSBs)
Support instrument installations and deinstallations
Contribute to achieving customer satisfaction (NPS), service KPIs, and the district’s economic growth and profitability

Education

Bachelor’s / Engineering degree in medical, electrical, mechanical engineering or medical technology preferred or equivalent experience required
Excellent communication and problem-solving skills
Strong experience using analytical tools and technical software

Impact of the Role

This position plays a key role in ensuring instrument reliability, service quality, and customer satisfaction through effective maintenance, upgrades, and technical support activities.

Abbott is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

CRLB Core Lab

LOCATION:

Italy > Rome : Via Giorgio Ribotta 9

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 75 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES: