Technical Operations Specialist I

GROW WITH US:
Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:
Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com

A DAY IN THE LIFE:

The Technical Operations Specialist I supports software releases, product launches, and sustaining operations across multiple product configurations and SKUs. This entry-level role coordinates implementation activities required to launch software updates, maintain product and SKU information, update controlled documentation, and support product availability across applicable markets and distribution channels. The Specialist works cross-functionally with Manufacturing Engineering, Product Management, Regulatory Affairs, Quality, Supply Chain, Operations, Commercial, and other stakeholders to help ensure launch activities are completed accurately, compliantly, and on schedule.

A Technical Operations Specialist I at Tandem also:

• Supports implementation of software releases and product updates across multiple products, configurations, SKUs, markets, and distribution channels.

• Coordinates assigned launch-readiness activities, deliverables, dependencies, risks, action items, and implementation timelines.

• Supports creation, revision, release, and maintenance of SKUs, item records, bills of material, product configurations, and catalog information within approved systems and processes.

• Assists with change-control activities for software launches, including assessment and implementation of approved documentation, labeling, packaging, manufacturing, and operational changes.

• Coordinates updates to controlled documents, including work instructions, , labeling, and supporting launch records, as assigned.

• Reviews launch inputs and product configurations for completeness and consistency; identify discrepancies and escalate issues to the appropriate owner.

• Coordinates with Manufacturing Engineering, Product Management, Regulatory Affairs, Quality, Supply Chain, Operations, Commercial, and other stakeholders to support completion of launch deliverables.

• Supports manufacturing and distribution readiness activities, including inventory transition, product availability, phase-in and phase-out planning, and post-launch follow-up.

• Identifies opportunities to standardize launch activities, reduce implementation cycle time, improve data accuracy, and simplify management of multiple SKUs. Perform other duties as assigned.

WHERE YOU’LL WORK:

On-Site: This role is on-site five days a week at our San Diego Manufacturing Facility due to the nature of the work involved.

WHAT YOU’LL NEED:

• Associate or bachelor’s degree, preferred, in Engineering, Science, Manufacturing, Business Operations, Information Systems, in related field or combination of equivalent education and applicable work experience.

• Internship, co-op, project coordination, product launch, regulated-industry, data-management, or manufacturing experience, preferred.

• Basic knowledge of manufacturing operations, including understanding how manufacturing teams interact to support production.

• Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint; ability to learn product lifecycle management, enterprise resource planning, document control, and project tracking systems.

• Basic analytical and problem-solving skills with strong attention to detail and the ability to review product, SKU, and launch information for accuracy.

• Strong organizational and time-management skills, with the ability to manage assigned activities across multiple concurrent software releases and SKU implementations.

• Ability to communicate status, risks, dependencies, and technical information clearly in written, one-on-one, and group settings.

• Ability to work effectively in a cross-functional team environment and follow established quality-system and change-control procedures.

• Adaptability, initiative, and willingness to learn software release, product lifecycle, configuration, documentation, and regulatory requirements.

COMPENSATION & BENEFITS:

The starting base pay range for this position is $70,304.00 - $80,000.00 annually. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate’s location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus and a robust benefits package.

Tandem offers health care benefits such as medical, dental, vision available your first day, as well as health savings accounts and flexible saving accounts.  You’ll also receive 11 paid holidays per year, a minimum of 20 days of paid time off (with accrual starting on day 1) and you will have access to a 401k plan with company match as well as an Employee Stock Purchase plan.  Learn more about Tandem’s benefits here!

YOU SHOULD KNOW: 

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a pre-employment screening process comprised of a drug test (excluding marijuana) and background check, which includes a review of criminal history information.

Tandem has good cause to conduct a review of criminal history information of candidates for this position, as this role may involve access to proprietary, sensitive and/or confidential information, including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders.

SPONSORSHIP: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

WHY YOU’LL LOVE WORKING HERE:
At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and  supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie.  This is just one of the ways we stay awesome! Explore the benefits and reasons to love Tandem at https://www.tandemdiabetes.com/careers.

BE YOU, WITH US!

We embrace the value that every single one of us brings to the table.  But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway.  Because we want you to be you, with us. 

Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation.  We are an inclusive organization, and we welcome applications from a wide range of candidates.  Selection for roles will be based on individual merit alone. 

REFERRALS:
We love a good referral! If you know someone who would be a great fit for this position, please share! 

APPLICATION DEADLINE: 
The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.

Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow. 

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