JOB DESCRIPTION:
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.
Major Responsibilities:
- Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.
- Deliver customer operator training in Abbott facilities or on-site
- Perform new instrument and assay implementations through to Test-of–Record
- Provide on-site assay investigation and troubleshooting related to instruments, software reagents and experimental designed
- Provide operator training and coaching on assay and instrument (hardware and software)
- Prepare technical documents and reports for implementation, training, and investigations
- Connect and integrate available or customize technologies to cater customers’ needs, take lead in technical discussions, analyze their needs, and propose relevant product and solution offerings
- Host user meetings, workshops, seminars to update products information on instrumentation and support
- Track assay issues and escalation cases for reporting and work closely with global teams to maintain records and solve issues
- Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer’s enquiry.
- Work closely with other TAS and Service team to seek feedback and scope out potential lot issues
- Workflow improvement / optimization
- Any other task assigned by management from time to time
Requirements
- Bachelor’s Degree in Science/ Engineering (Electrical or Mechanical) or other related disciplines
- Minimum 5-7 years relevant experience and proven track record in a diagnostic laboratory in a similar position
- Strong stakeholder management skills with proven engagements with customers, key stakeholders, and lab staff
- Good knowledge in Technical Assay and systems to act as expert for product line responsibility
- Highly developed communication skills and ability to demonstrate empathy and engagement with customers
- Ability to identify and drive resolution of issues
- Strong experience in use of analytical tools and software
- Must be willing and able to be on standby after work hours/ work overtime to resolve issues when arises
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRLB Core Lab
LOCATION:
Singapore > Singapore : DUO Tower
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 50 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)