Description

About GenScript

GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy.

GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology.

Job Scope:

Take full responsibilities of the daily operation of customer service function to handle all initial inquiries from customers, dealers, and general public regarding order placement, complaints, technical support and etc.
Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shape these requirements to fit company research & manufacturing capabilities and communicate these to customers
Work closely with Sales Account Managers as a consultant to clients on technical matters to improve customer satisfaction. Solve technical and order issues for the customers to maintain customer relationship together with sales managers
Arrange telecommunications and give technical presentations to customers

Job Requirements:

Master's degree or PhD in relevant life science fields including but not limited to cell biology, immunology, and molecular biology
2-3 years of commercial experience will be an advantage
Ability to communicate fluently in both English and Chinese, verbally and in writing (as this role works closely with some Chinese speaking clients and colleagues)
Good presentation skills with scientific content
Customer-focused, proactive/action-oriented with good business acumen
Previous industry experience in a similar commercial role will be an advantage
Highly motivated individual with excellent communication, organization and time management skills

Location: Malaysia (home-based)

#GS

#LI-CT1

GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.

Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.

Technical Account Manager (TAM)

Description

About GenScript

GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology.

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