Technical Account Manager (TAM)

<div class="content-intro"><h4><span style="color: rgb(0, 0, 0); font-size: 12pt; font-family: helvetica, arial, sans-serif;">About GenScript</span></h4> <h4 style="margin: 0px 0px 15px; padding: 0px; border: 0px; font-style: normal; font-weight: 400; font-size: 14px; line-height: inherit; font-family: 'Untitled Sans', sans-serif; color: rgb(34, 34, 34); letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy.</span></h4> <h4 style="margin: 0px 0px 15px; padding: 0px; border: 0px; font-style: normal; font-weight: 400; font-size: 14px; line-height: inherit; font-family: 'Untitled Sans', sans-serif; color: rgb(34, 34, 34); letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology.</span></h4></div><p><strong>Job Scope:</strong></p> <ul> <li>Take full responsibilities of the daily operation of customer service function to handle all initial inquiries from customers, dealers, and general public regarding order placement, complaints, technical support and etc.</li> <li>Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shape these requirements to fit company research & manufacturing capabilities and communicate these to customers</li> <li>Work closely with Sales Account Managers as a consultant to clients on technical matters to improve customer satisfaction. Solve technical and order issues for the customers to maintain customer relationship together with sales managers</li> <li>Arrange telecommunications and give technical presentations to customers</li> </ul> <p><strong> </strong></p> <p><strong>Job Requirements:</strong></p> <ul> <li>Master's degree or PhD in relevant life science fields including but not limited to cell biology, immunology, and molecular biology</li> <li>2-3 years of commercial experience will be an advantage</li> <li>Ability to communicate fluently in both English and Chinese, verbally and in writing (as this role works closely with some Chinese speaking clients and colleagues)</li> <li>Good presentation skills with scientific content</li> <li>Customer-focused, proactive/action-oriented with good business acumen</li> <li>Previous industry experience in a similar commercial role will be an advantage</li> <li>Highly motivated individual with excellent communication, organization and time management skills</li> </ul> <p> </p> <p><strong>Location: </strong>Malaysia (home-based)</p> <p> </p> <p><strong>#GS</strong></p> <p><strong>#LI-CT1</strong></p><div class="content-conclusion"><p style="margin: 0px 0px 15px; padding: 0px; border: 0px; font-style: normal; font-weight: 400; font-size: 14px; line-height: inherit; font-family: 'Untitled Sans', sans-serif; color: rgb(34, 34, 34); letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;"><span style="font-size: 10pt; color: rgb(45, 45, 45); font-family: helvetica, arial, sans-serif;">GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.</span></p> <p style="margin: 0px; padding: 0px; border: 0px; font-style: normal; font-weight: 400; font-size: 14px; line-height: inherit; font-family: 'Untitled Sans', sans-serif; color: rgb(34, 34, 34); letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;"><span style="font-size: 10pt; color: rgb(45, 45, 45); font-family: helvetica, arial, sans-serif;">GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.</span></p> <p style="margin: 0px; padding: 0px; border: 0px; font-style: normal; font-weight: 400; font-size: 14px; line-height: inherit; font-family: 'Untitled Sans', sans-serif; color: rgb(34, 34, 34); letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;"> </p> <p style="margin: 0px; padding: 0px; border: 0px; font-style: normal; font-weight: 400; font-size: 14px; line-height: inherit; font-family: 'Untitled Sans', sans-serif; color: rgb(34, 34, 34); letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;"><span style="font-size: 10pt; color: rgb(45, 45, 45); font-family: helvetica, arial, sans-serif;"><span data-olk-copy-source="MessageBody">Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform. </span></span></p></div>