Tech Operations and Support Analyst - USBU OBU Data Reporting Ops

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use.  I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Tech Operations and Support Analyst - USBU OBU Data Reporting Ops The Future Begins Here At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.     At Takeda’s ICC we Unite in Diversity Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.   Objectives/Purpose Reporting Operations Analyst – Data Investigations & Operational Enhancements - Power BI & Qlik  We are looking for a proactive and analytical Reporting Operations Analyst to support the operational integrity and enhancement of ~20 dashboards built on Power BI and Qlik platforms. This role will focus on conducting structured data investigations based on Standard Operating Procedures (SOPs), ensuring data consistency, and implementing operational improvements to optimize dashboard performance and reliability.    Key Responsibilities:  Monitor Regular dashboard Ops – data refreshes  Monitor and manage scheduled data refreshes across Power BI and Qlik dashboards as per set SOPs.  Perform daily/weekly data validations to ensure dashboard accuracy and data integrity as per set SOPs.  Troubleshoot and escalate any data refresh failures, latency issues, or data mismatches.  Coordinate with Data Operations teams to address root causes of data inconsistencies.  Maintain and update refresh logs, validation checklists, and issue trackers.  Support minor enhancements, version updates, or changes in dashboard configuration as needed.  Ensure compliance with internal data governance and security protocols.  Communicate proactively with stakeholders regarding dashboard health and incident resolutions.    Answer Business user queries   Perform structured data investigations in response to data quality issues, anomalies, or stakeholder queries using defined SOPs.  Analyze discrepancies between source systems and dashboard outputs; identify root causes and recommend corrective actions.  Collaborate with Data Engineering and Analytics teams to resolve data pipeline or logic issues.  Support and drive operational enhancements in dashboard performance, data refresh cycles, and overall reliability.  Assist in updating and refining SOPs to reflect changing operational practices and lessons learned.  Monitor key dashboard metrics and proactively flag any abnormalities or risks.  Maintain documentation of recurring issues, resolutions, and knowledge base updates.  Ensure dashboards align with business rules, data governance policies, and SLA expectations.  Participate in periodic dashboard audits and optimization reviews.    Required Skills & Qualifications:  ~1-3 years of experience in BI operations, data support, or analytics roles.  Solid working knowledge of Power BI DAX Query, Visualization, Row-Level Security (major) along-side QlikView/Qlik Sense (good to have).  Working experience with Intermediate-Advanced SQL for data querying and validation (important).  Strong analytical and problem-solving skills for data investigations.  Familiarity with SOP-driven operational processes and root cause analysis.  Basic understanding of data modeling concepts and dashboard performance tuning.  Excellent documentation, communication, and stakeholder management skills.  Excellent communication skills (both written and verbal).   Ability to work independently and manage routine reporting tasks with discipline.     Preferred Qualifications/skills:  Basic understanding of cloud platforms (Databricks)   Experience using ticketing/issue tracking systems (e.g., JIRA, ServiceNow).  Prior experience in improving operational workflows or automation of routine checks.  BE/ B-Tech– Computer Engineering / MCA    If you thrive in a role that blends data problem-solving with operational rigor, and enjoy enhancing systems for scalability and performance, we’d love to hear from you.    Benefits  It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:  Competitive Salary + Performance Annual Bonus  Flexible work environment, including hybrid working  Comprehensive Healthcare Insurance Plans for self, spouse, and children  Group Term Life Insurance and Group Accident Insurance programs  Health & Wellness programs Employee Assistance Program  3 days of leave every year for Voluntary Service in additional to Humanitarian Leaves  Broad Variety of learning platforms    Diversity, Equity, and Inclusion Programs  Reimbursements – Home Internet & Mobile Phone  Employee Referral Program  Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)    About ICC in Takeda  Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.  As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization. Locations IND - Bengaluru Worker Type Employee Worker Sub-Type Regular Time Type Full time