Team Lead, Invoice to Cash

Position Summary 

The Cash Applications Team Lead is responsible for managing and overseeing the cash applications, CN-DN, and reporting processes for specific business MRCs and markets in EMEA serviced by JNJ Global Service Finance Manila. This position reports to the Senior Team Lead, Cash Applications.  

Job Responsibilities 

Cash Applications Operations Management (50%) 

• Monitor the complete and timely processing of payments, CNDN, and AR reports. 

• Assign daily work priorities based on work volume, processing requirements, and deadlines. 

• Manage and monitor AR team performance to ensure service levels and targets are achieved and implement corrective actions when necessary. 

• Proactively identify and rectify errors, determine root causes, and resolve complex or critical process issues beyond the capabilities of Cash Applications Specialists.  

People Development and Supervision (20%) 

• Train and supervise Cash Applications Specialists on departmental policies and procedures.  

Process Improvement (15%) 

• Assist the Cash Applications Senior Team Lead in driving process improvements within the Cash Applications and Reporting processes.  

Audit and Ad Hoc Support (8%) 

• Support internal or external audits as required. 

• Perform other ad hoc tasks assigned by the Cash Applications Senior Team Lead.  

Documentation and Compliance (7%) 

• Support internal or external audits as required. 

• Perform other ad hoc tasks assigned by the Cash Applications Senior Team Lead. 

• Ensure all process documentation is current and up to date. 

Job Qualifications 

Education 

• Bachelor's Degree in Accounting, Finance, or equivalent.  

Experience 

• 4 to 6 years of relevant experience in Accounting, FP&A, Controlling, or related areas.  

Knowledge, Skills, and Abilities 

• Excellent communication skills with the ability to collaborate effectively with various stakeholders. 

• Foreign language capability (Italian, Spanish, German, etc.) is an advantage. 

• Proficiency in Microsoft Office applications and ERP systems (SAP preferred). 

• Strong analytical, problem-solving, and organizational skills. 

• Detail-oriented with the ability to meet deadlines while maintaining a high degree of accuracy 

• Strong interpersonal, written, and verbal communication skills. 

• Experience working within a shared services center of a multinational corporation is desirable.  

Preferred Qualifications 

• Bachelor's Degree in Finance, Accounting, or a related field. 

• Experience in the Invoice-to-Cash process. 

• People management experience is not required but preferred, with 0 to 2 years of people management experience considered beneficial