Support Analyst

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use.  I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Technical L2 Support Analyst for UPI/Track and Trace applications Position Summary Provide operational and technical support for global pharmaceutical serialization and track & trace solutions, ensuring business continuity, regulatory compliance, and operational excellence across SAP ATTP, SAP Traceability Hub (TH), and TraceLink platforms. Key Responsibilities Provide L2 incident and service request support for serialization and track & trace applications in accordance with Service Level Agreement. Investigate, troubleshoot, and resolve production issues related to SAP ATTP, SAP TH, and TraceLink. Monitor application performance and ensure service availability. Perform root cause analysis and identify opportunities for automation and process improvement. Coordinate testing, validation, deployment, and release activities. Work closely with business stakeholders, project teams, IT vendors, and support partners. Maintain documentation, knowledge articles, and support procedures as/if needed. Ensure compliance with pharmaceutical regulations and data integrity requirements. Participate in on-call and business continuity support activities as needed Additional responsibilities may include: Working in shifts Support onboarding of manufacturing sites, CMOs, 3PLs, and other external partners as/if needed. Support implementation of new country serialization regulations and business requirements. Requirements Bachelor’s or Master’s degree in Computer Science, IT, Engineering, or related discipline. 3+ years hands-on experience supportimplementing/maintaining track and trace/serialization systems in the life sciences industry. Experience with pharmaceutical serialization and track & trace processes. Hands-on knowledge of SAP ATTP, SAP Traceability Hub (TH), and TraceLink. Understanding of supply chain, manufacturing, and warehouse integration processes. Experience with incident management and ticketing tools (e.g., ServiceNow). Strong analytical and troubleshooting skills. Knowledge of validation and compliance requirements in a regulated environment. Ability to work with global teams and external partners. Strong communication skills with a proficiency level of English to be able to interact efficiently with users. Preferred Qualifications Bachelor's degree in IT, Engineering, Computer Science, or related field. Experience in pharmaceutical manufacturing, supply chain, or serialization programs. Knowledge of SAP integration concepts and ABAP is advantageous. Locations IND - Bengaluru Worker Type Employee Worker Sub-Type Regular Time Type Full time