Sr Manager Invoice Management, Payments and Experience

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Job Function:

Procurement

Job Sub Function:

Multi-Family Procurement

Job Category:

Professional

All Job Posting Locations:

Taguig, National Capital Region (Manila), Philippines

Job Description:

Leads a Global Payments organization accountable for end-to-end delivery of Payments and Invoice Management operations across assigned markets. Manages cross-cluster performance, stakeholder engagement, and process standardization.

Responsible for overseeing Payments Cluster Leads, ensuring service delivery excellence, governance, compliance, and continuous improvement aligned with the market-cluster operating model.

Key Responsibilities:

1. Cross-cluster Operations & Delivery Leadership

• Own end-to-end Invoice Management delivery across markets
• Ensure SLA, KPI, and compliance adherence to Pay controls
• Ensure adherence to tax, statutory, and audit requirements across markets

2. Stakeholder & Market Engagement

• Act as senior point of contact for internal stakeholders (Finance, Treasury, Procurement, Business Units) and Regional PEX Directors and Managers
• Drive market-level engagement across clusters for supplier and stakeholder concerns
• Ensure strong cross-functional collaboration (Finance, Sourcing, Treasury, etc.) across regions
• Represent Payments in cluster governance and escalation forums

3. Process Ownership & Governance

• Own standardized payment and invoice processes across clusters (SOPs, DTPs, controls)
• Drive governance framework including KPI ownership (e.g., payment on time, aging, e-invoicing, autoposting)
• Ensure quality of invoice processing and payment execution delivered by internal teams and BPO partners
• Oversee audit readiness, compliance reviews, and reporting

4. Team Leadership & Capability Development

• Lead and develop a multi-layered team including Cluster Leads, Market SMEs, and Specialists
• Manage resource allocation across clusters to ensure optimal service delivery
• Build future-ready talent aligned with cluster-based model
• Drive training, capability uplift, and knowledge sharing across markets

5. Continuous Improvement & Transformation

• Drive standardization and simplification of payments and invoice processes across clusters
• Identify opportunities for automation, AI, and digital enablement
• Lead initiatives aligned to Accounts Payable Transformation
• Improve operational efficiency, reduce manual intervention, and enhance user experience

6. Vendor & Third-Party Oversight

• Oversee third-party providers (e.g., invoice processing BPO, contractors)
• Act as sponsor for outsourced service delivery and ensure KPI adherence
• Manage escalations and drive performance improvements

Key working relationships

Internal: GS Finance, BU Finance, Regional Treasury, Procurement Category leads, GPS Source-to-Contract

External: Third party suppliers, BPOs, Bank

Qualifications

Required:

• Bachelor’s Degree or equivalent University degree is required.
• 8 - 10 years of Procurement, Finance, or other relevant business experience
• Collaboration, Communication & Influencing Skills
• Learning Agility & Openness to Change
• SAP ERP experience; MM and FI modules

Preferred:

• An MBA or further advanced degree is preferred but not required.
• Good understanding of Payments processes and Invoice Processing operations at a high level.
• Shared services industry experience.
• People management experience (20+ resources)

Other:

• Fluency in English (written and oral) is required. Fluency in one other language (written and oral) for the supported region is an advantage.
• Requires up to 5% domestic and international travel.
• Shift: 3pm -12 am

 

 

Required Skills:

 

 

Preferred Skills:

Business Data Analysis, Business Savvy, Category Management Strategy, Competitive Landscape, Compliant Spend, Cost-Benefit Analysis (CBA), Industry Analysis, Innovation, Market Savvy, Negotiation, Organizing, Performance Measurement, Program Management, Risk Management, Stakeholder Management, Supplier Collaboration, Sustainable Procurement, Technical Credibility, Vendor Management, Vendor Selection