Sr. Associate HR Services (French speaker)

Role: Senior Associate HR Services

Reporting to: Team Lead HR Services

 

ROLE SUMMARY

The Senior Associate HR Services is responsible for executing transactional activities related to the Colleague Life Cycle HR processes, excluding recruitment, in alignment with the GBS CS Operational Playbook. This role ensures the efficient, timely, and compliant delivery of HR services while adhering to organizational standards. This position is responsible for carrying out process improvement and service enhancement initiatives within their assigned area.

ROLE RESPONSIBILITIES

Execute flawlessly a variety of global or HR operational tasks including but not limited to:

• Processing Colleague and Job Data Changes

• Administering Leave of Absence requests

• Supporting Benefits and Compensation administration

• HR Reporting

• HR Internal and external controls

• Process separation transactions

For the HR Processes in scope, provide feedback on procedures with a continuous improvement mindset

• Support Pfizer colleagues with inquiries/requests on the HR Processes in scope via case management tool

• Liaise with other Colleague Services teams, PX and external vendors to seek guidance and/or input that will help in timely resolution of inquiries driving a positive colleague experience

• Run reports and analyze data enabling stakeholders to make informed decisions

BASIC QUALIFICATIONS

• Bachelor of Administration or Human Resources or related field

• At least 2 year of experience, preferably in a HR Shared Services/HR Operations/centralized customer service environment

• Able to communicate effectively in English and French (spoken & written) with colleagues at all levels of the organization.

• Organizes own work to meet deadlines in a fast-paced environment.

• Strong attention to detail and adapts well to shifting priorities.

• Strong customer focus mindset and cross-cultural agility.

• Experience working with a case management tool.

• Demonstrates clear ownership of assigned responsibilities and operates independently, while appropriately identifying situations that require escalation.

• Displays a result driven attitude and continuous improvement mindset.

• Experience user of MS Office (Excel, Power query) and solid experience in building and automating workflows using Power Automate.

PREFERRED QUALIFICATIONS

• Experience working with Workday or Service Now or comparable Human Capital Management system

• Familiarity with payroll and/or Time & Attendance software (e.g. ADP, Workday etc.)

• Ability to speak multiple (additional) languages is a plus 

  

Please apply by sending your CV and a motivational letter in English

People Experience