Sr. Associate HR Services EMEA (Italian speaker)

ROLE SUMMARY

The Sr. Associate HR Services is responsible for executing activities related to the Colleague Life Cycle HR processes, excluding recruitment, in alignment with the GBS CS Operational Playbook. This role ensures the efficient, timely, and compliant delivery of HR services while adhering to organizational standards. Serving as a key escalation point within the HR Services team, the Sr. Associate provides guidance to Colleague Services fellow team members and collaborates with cross-functional stakeholders to resolve issues and maintain seamless service delivery. Additionally, this position supports process improvement and service enhancement initiatives aimed at achieving operational excellence.  

ROLE RESPONSIBILITIES

Execute flawlessly a variety of global or regional HR operational tasks including but not limited to:

• Processing Colleague and Job Data Changes

• Administering Leave of Absence requests

• Supporting Benefits and Compensation administration

• HR Reporting

• HR Internal and external controls

As an expert in the HR Processes in scope:

• Provide feedback on procedures with a continuous improvement mindset

• Provide guidance to other Colleague Service team members in area of expertise

• Support Pfizer colleagues with inquiries/requests on the HR Processes in scope via case management tool

• Liaise with other Colleague Services teams, PX and external vendors to seek guidance and/or input that will help in timely resolution of inquiries driving a positive colleague experience

• Run reports and analyze data enabling stakeholders to make informed decisions

BASIC QUALIFICATIONS

• Bachelor of Administration or Human Resources or related field

• At least 3 years of experience, preferably in a HR Shared Services/HR Operations/centralized customer service environment

• Able to communicate effectively in English and Italian (spoken & written) with colleagues at all levels of the organization.

• Organizes own work to meet deadlines in a fast-paced environment.

• Strong attention to detail; adapts well to shifting priorities.

• Strong customer focus mindset and cross-cultural agility.

• Experience working with a case management tool.

• Demonstrates clear ownership of assigned responsibilities and operates independently, while appropriately identifying situations that require escalation.

• Displays a result driven attitude and continuous improvement mindset.

PREFERRED QUALIFICATIONS

• Ability to speak multiple (additional) languages is a plus; Dutch Speakers are highly preferred

• Knowledge of AI and automation tools (such as Microsoft Power Automate)

• Experience working with Workday or Service Now or comparable Human Capital Management system and MS Office (Excel & Word)

• Familiarity with payroll and/or Time & Attendance software (e.g. ADP, Workday etc.)

  
Work Location Assignment: Hybrid

Please apply by sending your CV and a motivational letter in English

People Experience