Service Engineer

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

The Role

At Baxter Healthcare, our focus is on providing remarkable service and support to our customers across the ANZ region. As a Depot Engineer, you will have a pivotal role in ensuring the flawless installation, maintenance, and repair of our state-of-the-art equipment. This role presents an outstanding opportunity to collaborate with a motivated team dedicated to delivering top-tier healthcare solutions. If you thrive in a dynamic atmosphere and are enthusiastic about making a difference, this position is well-suited for you!

This role will be based at out Technical Service Depot based at Old Toongabbie.

Responsibilities

• Order and maintain appropriate levels and types of spare parts

• Help with quotations for installation, maintenance, and service repair works to ensure business strategy is accomplished in all activities

• Install, maintain, and service all equipment, both Baxter and otherwise, in the Service Centre or at installation sites. This includes disciplined planning, preparation, and execution of work

• Supervise every stage of the Service Delivery process, ensuring timely acknowledgement, attendance, and resolution of dispatched cases in adherence to quality documentation standard

• Verify the functionality of all test and measurement tools and ensure that calibration timelines adhere to global and local benchmarks

• Maintain accurate machine details and service activities through database upkeep and communication with Technical Service administration support

• Complete all designated internal product and company training as required, including Technical Newsletter, Service Bulletin, and Senior Technical Service Engineer communications

• Provide first-level phone and on-site technical support and troubleshooting for equipment to ensure efficient uptime

• Seek help from relevant Technical Service team members to handle critical issues and achieve timely and accurate resolution of customer problems

• Ensure customer satisfaction in all aspects of your responsibilities, with appropriate action and follow-up to address any blocking issues and maintain clear communication on all service cases

• Actively engage in your assigned region to guarantee achievement of all agreed-upon benchmarks and contractual obligations

• Collaborate with internal collaborators like commercial sales and marketing employees to foster teamwork and reach business objectives.

Key Requirements

• Tertiary qualification in Electrical/Electronic/Mechanical or related fields

• Current Driver's licence

• Minimum of 1 – 3 years’ relevant experience in customer premises and/or hospital environments

• Proficiency in MS Office Suite

• Outstanding organization and time management skills with the ability to follow tasks through to completion

• Ability to work autonomously and as part of a team to drive key results and foster a collaborative work environment

• Proven strong focus with a passion for delivering high level customer service.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.