Bilingual Customer Care Representative - Mississauga, ON

As a Bilingual Customer Service Representative, you take pride in representing Baxter Healthcare Corporation and our world-class products. Your understanding of our deep portfolio and belief in the outstanding value and quality they provide fuels your confidence. Our customers trust you and appreciate your bilingual skills and determination to find solutions to meet their needs. You enjoy building relationships and establishing trust with those who rely on Baxter's solutions every day.

This is where your work helps healing

You help us deliver products that healthcare professionals and facilities rely on to save and sustain lives. Your work and the relationships you build are critical to our mission, ensuring that every interaction you have contributes to a healthier world.

Your team

We work together to solve problems and build efficiencies as we deliver our services. We never compromise on quality and are unafraid to roll up our sleeves to get the job done right. We own our schedules but will flex our calendars and responsibilities to support each other and our customers.

Our managers and leadership appreciate the value of your work. Support is available as needed, and we help you shape your career within the company. The growth and progress of our team members matter greatly. Extensive training is offered, and the close tech services team offers additional learning from managers and peers when necessary.

What your responsibilities will include

• Respond to customer inquiries via phone, email, fax, and chat in a timely and professional manner

• Process customer orders and coordinate with internal teams

• Perform routine tasks and follow standard operating procedures

• Meet or exceed customer happiness targets and important metrics

• Maintain accurate records of customer interactions

• Resolve customer complaints and issues efficiently

• Advance complex issues and/or customer complaints when necessary

• Participate in ongoing training and development to improve customer service skills and product knowledge

What you'll bring

• High school diploma or equivalent experience

• Previous experience in a customer-facing role

• 3-5 years of customer service experience

• Excellent communication, interpersonal, and problem-solving skills

• Bilingual in French and English

• Ability to work in a fast-paced environment and balance multiple priorities

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Ability to learn and adapt to new systems, processes, and products

• Strong attention to detail and accuracy

• Flexibility to work a hybrid schedule, including 3 days a week in the office

Preferred:

• Bachelor’s degree or equivalent experience

• Knowledge of medical products or the healthcare industry

• Experience with customer relationship management (CRM) software

• Experience with ERP software (e.g., JDE, SAP)

We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. 
The estimated salary range for this position is $49,920 - $74,880 annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan. Individual pay will be determined based upon skills, expertise and experience, and the incentive, which is contingent upon company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative 
requirements.

As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitment team