Senior Product Manager

Empatica

Empatica is a full-stack digital healthcare company and a pioneer in digital biomarker development and continuous patient monitoring driven by AI. Our platform consists of medical-grade smartwatches, software, and physiological and behavioral digital biomarkers. Together they enable the continuous remote monitoring of human health across a range of conditions, through clinical-quality digital measurements.

If you are looking to join a fast-paced growth environment and do meaningful work that can make a true impact in the world, then keep reading. 

About the role

As a Senior Product Manager at Empatica, you will work with medical devices in a highly regulated industry; you will deal with users with medical conditions that are not the typical tech-savvy early adopters. If this was not challenging enough, the role demands a mix of technical knowledge, first principles thinking, and well-honed product judgment. We are a completely full-stack company: all of the hardware, software, data science, scientific research, logistics, and marketing is under our control. You'll need to think holistically to master complexity and push your prioritization skills to face the constraints of working in a high-speed startup.
This role requires an outstanding communicator who is customer-centric, extremely organized and thrives on solving difficult problems in an uncertain environment. You will fill all the white space that a startup context provides, and will serve as the organizational glue. You'll do whatever it takes to make your product(s) and team successful, whether that means writing a QA plan or hunting down the root cause of a user’s frustration or making late night calls with customers. You will turn incomplete, conflicting, or ambiguous inputs into solid action plans.

You will be involved in:

• Setting product strategy, prioritizing features, building consensus, and coordinating product schedules with design and engineering teammates to ship high-quality experiences.
• Discussing technical implementation details with engineers and making trade-offs to strike a balance between meeting customer needs and meeting deadlines.
• Communicating product plans, benefits, and results to all audiences - within teams, the company, our users, and the press.
• Prototyping and testing new features/product ideas, as well as defining a go-to-market strategy.
• Constantly analyzing feedback, whether from the Customer Happiness and Sales teams, or from analytics, beta programs, surveys, to gather user feedback and ideas for improvement.
• Serving as the voice of the customer within your team and representing your team to stakeholders.
• Building tracking plans and hypotheses to question product decisions and improve both business and user metrics.
• Mentoring junior team members.

You are an ideal candidate for this role if you: 

• Have 5+ years of experience as a product manager with a proven track record of delivering complex software products at scale, in challenging fast-paced environments.
• Have exceptional written and verbal communication skills: organized, clear, and concise (Fluency in spoken and written English is a must)
• Have proven ability to work cross-functionally in a highly collaborative environment of a truly full stack company.
• Thrive in uncertainty but you shield your team from it.
• Have a natural ability to make stuff happen around you, being able to lead without authority.
• Manage chaos, ambiguity and complexity in a detailed and organized way creating models and principles that your team can follow.

Some important details:

• Empatica operates in an international environment with presence in Europe, the US, and Korea. All work is conducted in English.
• We are operating a hybrid model where our employees choose whether to work from home or come to the office, however, please note that this position is not fully remote and in-person presence at the office is necessary.

Life at Empatica

You will join a fast-growing, international, and diverse team of 120+ talented people who care passionately about what we do and the difference we are making in the world. You’ll get the opportunity to work directly with colleagues across all levels of the organization, no matter their seniority, and learn from the people that built the business and our products.

If you jump on board, we can guarantee it won't be an easy ride, but it will be one of the most rewarding experiences in your career, one that will allow you to learn a lot, have true ownership of your work, and test your whole skillset on multiple projects which are helping thousands of people worldwide.

Read our blog post and find out some reasons .

Inclusion & Diversity

At Empatica we embrace diversity and inclusion. We have colleagues from 30 different countries, while more than 50% of our team is women (double the tech average!) We believe this makes Empatica a more exciting and stimulating place to work, and brings different points of view to the table while fostering a spirit of communication, collaboration, and care, where everyone’s opinion and thoughts matter.

• 🧠 Multiple opportunities to be challenged and step up your career in a fast-growth company in one of the hottest areas of tech
• 💰 Competitive salary
• 📈 Employee stock options - we want everyone who joins us to own part of the company and our success
• 📍 We have offices in Milan City Center and Downtown Boston
• 🏥 Health Insurance
• 🏋️‍♀️ Wellhub membership with access to gyms, online classes, personal training sessions, and nutrition plans
• 🤍 Membership for mental health and wellness platforms
• 🥗 Free healthy lunch every day
• 🤓 Free Kindle and books
• 🕰️ Flexible working hours
• 🧑‍🎓 Personal learning and development budget
• 👀 Much more…

Important notice for candidates:

Job scams are increasing. Please stay alert when applying for any open roles.

Always double-check the emails you receive. Make sure all communications come from official Empatica email addresses ending in @empatica.com. No other domain is authorized.