Senior People Manager - Maternity Cover

Universal Design Studio (part of the AKQA Group and WPP), is an architecture and interiors practice based in London and New York, dedicated to creating spaces that inspire and endure. Founded in 2001 by Edward Barber and Jay Osgerby, the studio has built an international reputation for delivering thoughtful, finely crafted environments grounded in design-led strategy and research.

We design from the inside out, crafting spaces that elevate everyday experiences. Through the ideas, objects, and spaces we create, we seek to cultivate intelligence, find beauty, and drive transformation, all while deepening connections, inspiring participation, and unlocking creative potential in every interaction.

As People Manager, you will help to advance a world class employee experience for employees – current and future. You will have an excellent knowledge of industry best practices, but also push boundaries to bring to life the employee experience vision.

The People Manager will partner with the studio leadership team and global People team to drive business performance through our people. 

This is a Fixed Term Contract position for Maternity Cover for approximately for 9-12 months.

ROLE REQUIREMENTS

• Partner with leadership to proactively design and deliver people initiatives that support the business objectives.
• Utilise tools such as the employee engagement survey to help drive employee engagement, retention and growth of our teams.
• Partner with the global People team to identify, develop, and implement standardised processes, policies, and procedures to help drive a premium employee experience.
• Partner with the business to create a culture of strong managers and leaders who prioritise performance and career management discussions.
• Oversee  the bi- annual performance management process and collaborate with managers to ensure a thorough and effective review process.
• Build solid relationships with employees and managers to create an employee-oriented culture that emphasises quality, continuous improvement, and employee engagement.
• Analyse trends and metrics to recommend and implement gold-standard tools, practices and systems that attract, develop, and retain top talent.
• Support the Talent Acquisition team in the process of hiring full-time and contract workers and execute the full onboarding process to create a thorough candidate experience.
• Manage employee relations matters, organise and implement learning and development programs, and execute other special projects.
• Process and review monthly payroll using ADP 
• Advise employees and line managers on global mobility, visas, and immigration issues. Liaise with People colleagues from other studios on secondments and seek advice from external immigration partners where necessary.
• Ensure all processes and policies are compliant with local legislation; partner with legal team where appropriate.
• Share knowledge and best practices within the People team, as well as broadly within the organisation to ensure that people practices are highly effective and valued.
• Responsible for ad hoc Finance matters including acting as audit/ bank contact, coordinating annual audit, and creating annual core services budget.
• Manage office responsibilities including leading security & safety measures, organising events, maintaining studio design and partnering with suppliers and landlord.
• Perform other job-related duties as required

QUALITIES AND CHARACTERISTICS

• Experience in an HR management/business partnership role, supporting a creative and/or professional services business.
• Strong executive presence and communication skills.
• Ability to partner with remote teams in different markets.
• Ability to work independently, multi-task and prioritise workload with strong follow-through.
• Interest in taking the initiative to continually improve all People programs, policies, and processes. 
• Ability to adapt to frequently changing schedules and priorities and experience in operating in a dynamic, fast-paced environment where change is constant and demanding, and clear structure/process may not be apparent. 
• Pragmatic and outcome-oriented, leveraging data to tell a story and make recommendations.