The Product Capability Center within Pfizer Digital’s Enterprise Product Management (EPM) team drives the strategy, development, and adoption of consistent, high-quality product management capabilities across Pfizer. They enable product teams to move faster, make better decisions, and reduce friction by standardizing tools, processes, and governance – reducing time to market and increasing value-realization rates.
As the Senior Manager, Product Capability Center, you will be responsible for optimizing the processes, tools, and workflows that support product development and management. This involves streamlining operations, improving cross-functional collaboration, and ensuring the product team can build and deliver products efficiently and effectively.
As a Capability Lead, you will be instrumental in influencing Product Managers and cross-functional teams to adopt established Product Management standards and practices. While these roles do not involve direct people management, they require strong leadership and influencing skills to drive change and ensure the Product Capability Center's mission is realized. This is an exciting opportunity to leverage your Product expertise to shape the future of product development within a dynamic and innovative environment at Pfizer.
Operational Excellence & Process Optimization:
- Manage, design and implement scalable workflows, automation, and tool integrations to reduce lead times and increase speed-to-value for Product teams.
- Define and deliver training programs, playbooks, and knowledge assets to boost product team maturity.
- Lead initiatives to implement & streamline tooling to enable AI-first capabilities that enable product teams to move faster, make better decisions, and reduce friction in the product team experience.
Product Metrics & Portfolio Insights:
- Manage the enterprise product portfolio, manage product intake for Digital, and develop centralized product reporting capabilities in a decentralized environment.
- Create product measurement playbooks and ingest Product team data (e.g., OKRs, user-analytics, KPIs). Partner with Product Managers to ensure their understanding / adoption of these metrics.
- Build and maintain dashboards to analyze product performance, proactively mitigate risks, and generate data-driven insights that inform health of product investments and improve value-realization rates.
Product Model Adoption & Change:
- Lead change initiatives and act as adoption lead for teams moving to the product model, partnering with Product Managers to ensure they are on-boarded successfully.
- Design training content in partnership with Learning & Development, publish case-studies, and drive growth / engagement in our Product Community of Practice to boost knowledge and skills.
- Drive communications to increase awareness and drive adoption of Product Capability Center offerings.
Cross-Functional Collaboration and Go-to-Market Support:
- Build strong, collaborative relationships with Product Management, Engineering, Marketing, and other stakeholders, balancing multiple priorities and needs.
- Facilitate effective communication channels to ensure seamless alignment on product strategy, execution, go-to-market activities, and ongoing operations, serving as a strategic partner across Creation Centers, Enterprise Architecture (EA), Customer Experience (CX&E), and Digital Excellence Office (DXO).
- Contribute to the growth and development of the Product Capability Center by establishing best practices, mentoring colleagues informally, and fostering a culture of leading with the customer experience, outcomes over activity, and continuous discovery and experimentation.
BASIC QUALIFICATIONS
- Bachelor’s degree in a relevant field (e.g., Business, Computer Science, Engineering, Economics, or related quantitative discipline).
- 4+ years of hands-on experience in product management, or a related field with a demonstrated ability to independently drive initiatives and achieve measurable outcomes.
- Strong verbal and written communication skills with the ability to effectively manage up and build strong relationships with cross-functional partners.
- Proven experience effectively collaborating and influencing stakeholders in a matrixed organization without direct reporting lines.
- Demonstrated success managing complex projects simultaneously and a track record of implementing process improvements to enhance operational efficiency.
- Expertise in one or more areas:
- Digital Product Development: Experience with Agile methodologies and their application in a product development context, including experience with Atlassian products (e.g. Jira / JPD, Atlassian Analytics, Confluence)
- Outcome-based Reporting: Experience wrangling complex datasets and deriving actionable insights using tools (e.g., Tableau, Snowflake, Dataiku, or similar) for product and portfolio reports.
- Process Automation: Experience streamlining processes and automating workflows using methodologies like Lean/Six Sigma, or tools such as Power Automate, Celonis, or ServiceNow.
- Strong understanding of product-development lifecycle tools and processes, with a keen awareness of emerging technologies, data products, and Large Language Models (LLMs) and their potential application in product operations.
- Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and evolving product landscapes.
PREFERRED CANDIDATE PROFILE
The goal is to attract high performers who are passionate about operational excellence and digital innovation in the pharmaceutical industry. The ideal candidate should:
- Have 5+ years of experience in product operations, product management, or a related field, with a history of delivering impactful results.
- Show a passion for using digital technologies, including AI/LLMs, to transform product development and deliver breakthroughs that improve patients' lives.
- Be motivated to achieve ambitious goals through a combination of vision and execution.
- Demonstrate systems thinking, recognizing the connections between tools, teams, and outcomes, with a talent for building operational infrastructure that enables product teams to succeed.
- Understand how small changes can create a significant impact and the ability to design scalable improvements across the organization.
- Be organized and detail-oriented, with a meticulous approach to managing processes, data, and documentation.
- Show a strong understanding of pharma / healthcare landscape and its challenges and opportunities using digital technologies.
Work Location Assignment: Hybrid
Work Location Assignment: Hybrid
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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