Senior Manager, Content Operations

<p style="text-align:left"><b>Job Description</b></p><p><b>General Summary</b></p><p></p><p>The Senior Manager, Content Operations owns the day-to-day execution of our content transformation strategy and roadmap. The right candidate will sit at the intersection of strategy, execution, agencies, brand teams, and Data and Technology Engineering (DTE), enabling content excellence. You won’t just keep things running. You’ll play a major role in transforming how content gets planned, produced, governed, and delivered to our customers.</p><p></p><p><b>Key Duties and Responsibilities</b></p><ul><li>Carry out the content transformation roadmap across marketing teams, agencies, MLR, and marketing operations</li><li>Serve as the primary partner to DTE on content platforms, including requirements definition, prioritization, and delivery of enhancements</li><li>Onboard new agencies and teams on key content transformation tools, processes, and ways of working</li><li>Identify friction in workflows and drive practical process improvements</li><li>Ensure content processes, standards, and governance are consistently followed and evolved as business needs change</li><li>Maintain oversight of content operations KPIs (speed, cost, volume, quality) – tracking, reporting, and insight generation</li><li>Support change management by helping teams adopt new tools and ways of working</li></ul><p></p><p><b>Knowledge and Skills</b></p><ul><li>Experience in pharmaceutical and / or biotech marketing, or closely related field(s) (e.g., ad agency)</li><li>Strong understanding of end-to-end content lifecycle and agency delivery models</li><li>Hands-on experience partnering with IT and platform teams to deliver system enhancements</li><li>Experience with DAMs and content review/production platforms (e.g., Veeva Vault PromoMats, Anthill Activator or similar)</li><li>Experience working with analysis and reporting tools to track performance</li><li>Strong analytical skills, with the ability to interpret data and provide actionable insights</li><li>Excellent communication and collaboration skills, with a demonstrated ability to work effectively with cross-functional teams in a multi-vendor environment</li><li>Strong project and program management skills</li><li>Experience working across and presenting within a matrix environment to stakeholders at various levels within an organization</li></ul><p></p><p><b>Education and Experience</b></p><ul><li>Bachelor&#39;s degree or equivalent practical experience in marketing, communications, business or related field required. Advanced degree a plus.</li><li>8&#43; years of experience in content operations, marketing operations, digital operations, or related function</li><li>Proven experience executing content or marketing operations models at scale</li></ul><p></p><p><b>Pay Range:</b></p>$144,000 - $216,000<p></p><p><b>Disclosure Statement:</b></p><div><div><div><div><p>The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.</p><p></p><p>At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations.  From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.</p><p></p></div></div></div></div><p></p><p><b>Flex Designation:</b></p>Remote-Eligible<p></p><p><b>Flex Eligibility Status:</b></p><p>In this Remote-Eligible role, you can choose to be designated as: <br />1.    <b>Remote</b>: work remotely five days per week and come into the office on occasion – you’re always welcome on-site; <b>or select</b> <br />2.    <b>Hybrid</b>: work remotely up to two days per week; <b>or select</b><br />3.    <b>On-Site</b>: work five days per week on-site with ad hoc flexibility.</p><p>Note: The Flex status for this position is subject to Vertex’s Policy on Flex &#64; Vertex Program and may be changed at any time. </p><p></p><p>#LI-Remote</p><p style="text-align:left"><b>Company Information</b></p><p style="text-align:left"><span>Vertex is a global biotechnology company that invests in scientific innovation. </span></p><p style="text-align:inherit"></p><p style="text-align:left"><span>Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person&#39;s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. </span></p><p style="text-align:inherit"></p><p style="text-align:left"><span>Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at <span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span class="WOY2">ApplicationAssistance&#64;vrtx.com</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p>