Senior Field Application Engineer

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

The Senior Field Application Engineer will be based in Taiwan. This job will be responsible for providing local technical support and information to customers on a pre-sales and post-sales basis in order to support the development of new applications in existing or new markets and NPI projects as per customers’ expectations.

What a typical day looks like:

Use technical knowledge of products and associated development tools to assist customers on complex issues during their AI and Cloud system development.

• Contribute to product development by determining customer product needs and translating these needs into new product recommendations and specifications.
• Regular customer visits w/ sales team to support project acquisition.
• Contribute to development of complex product roadmaps.
• Develop and maintain ongoing relationships with R&D, product and business development teams, external and internal.
• Review customer requirements, identify and communicate potential issues and provide recommendations that will meet both capability & standards and customers’ specifications.
• Identify and communicate existing and potential design issues both internally and externally.
• Coordinate product introduction efforts between internal R&D and the customer.
• Provide support for developing and presenting technical seminars for customers and sales personnel to promote new products and applications.
• Provide support for conducting product benchmark and reporting
• Provide best in class complex technical support by answering and closing all customer and program management technical support questions related to manufacturing capabilities including: design, fabrication and assembly abilities.
• Define initial project/product scope and prepare project plans to meet customer expectations.
• Prepare detailed project plans and actions by documenting customer’ requirements and incorporating design and manufacturing capabilities in order to meet customer expectations.
• Prepare and maintain required documentation.

The experience we’re looking to add to our team:

• Engineering background with Bachelor degree or above (Electronics or related)
• Fluent in oral and writing English and Mandarin
• 3 years minimum experience in power module, power supply etc to AI and Cloud application
• Demonstrated experience with multiple product cycles at OEM/ODM from research, development, launch to sustaining.
• Experience working in a customer environment (and without sales supervision)
• Willing to continuously learn new technologies
• Pro-active team leader
• Strong communication skills and problem-solving ability
• Able to work under pressure
• Solid negotiation skills
• Good sense of responsibility, initiative and team work.

The experience will be a plus:

• A Six Sigma Greenbelt certification or higher
• Experience with project management and market research & analysis
• Experience with AI and Cloud market

Here are a few examples of what you’ll get for the great work you provide:

• Continuous training from Europe and China
• Opportunity of global work environment
• Social Insurance
• PTO

Job Category

Production Engineering

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).