IT Operations Engineer

About Blacksmith - We started by building infrastructure to run CI workloads really fast. Our first product helps companies run GitHub Actions substantially faster and cheaper by owning and operating our own global fleet of bare-metal machines rather than renting generic cloud VMs. - Today, we orchestrate tens of millions of Firecracker VMs each week, running CI for 10,000+ companies and tens of millions in ARR. We’ve grown 20x so far in 2026. - We operate thousands of bare-metal machines across multiple regions, regularly schedule 300k+ vCPUs concurrently, and run a petabyte-scale Ceph cluster that we manage ourselves. - We’ve raised $125M from Seed to Series C, led by Sequoia, Google Ventures (GV) & Peak XV Partners, and we’re intentionally building a small, but exceptional team. - Blacksmith was founded by a team with deep systems and scaling experience, including building search/ads infrastructure at Faire, and operating large distributed systems at Cockroach Labs. Our GTM is led by Jon Boyer, formerly Head of Sales at Zapier. - We're now extending the same CI infrastructure into a broader platform: running agent sandboxes at scale and building our own background coding agent on top of it. The role at Blacksmith We're hiring our first IT Operations Engineer to own the systems and workflows our employees rely on. You'll shape how IT operates at Blacksmith, from onboarding and device management to identity, access and day-to-day support. This is a hands-on role with broad ownership. You'll solve problems for teammates, automate recurring work, and build processes that scale with the company. You'll also partner with security and engineering to keep our devices, accounts and internal tools secure. What you’ll be doing - Own onboarding, role changes and offboarding end to end, including device procurement, setup and recovery, account provisioning and timely access removal. - Resolve employee issues across hardware, software, networking and accounts, and turn recurring problems into reliable, self-service or automated workflows. - Operate and improve identity and access management, ensuring employees have the access they need and nothing more. - Manage our employee device fleet, including automated enrollment, patching, disk encryption and inventory. - Own software administration, licenses and renewals, keeping track of the tools we use and who has access to them. - Partner with business teams to build and maintain internal apps and integrations that simplify their work. - Partner with security and engineering on endpoint security, access controls and audit readiness, and maintain clear employee guides and operational runbooks. You’re a good fit if you have - A resourceful approach to troubleshooting and the persistence to work through unfamiliar problems using documentation, investigation and vendor support. - A genuine interest in helping people, with the patience and communication skills to support technical and non-technical teammates. - A track record of proactively identifying problems and driving them through resolution without waiting for direction, addressing root causes while managing competing priorities. - Hands-on experience administering Okta and Google Workspace, with a solid understanding of SSO, MFA, SCIM provisioning and least-privilege access. - Experience managing a macOS fleet with Addigy or another MDM, such as Jamf or Kandji, including automated enrollment through Apple Business Manager. - Working knowledge of networking fundamentals, including DNS, DHCP, Wi-Fi and VPN troubleshooting. - Experience running employee onboarding, offboarding and IT support in a growing organization. - The ability to automate repetitive work through scripting, APIs or workflow tools. - Strong comfort using coding agents to develop and debug internal tools, integrations and automation, while reviewing changes and validating results. Bonus - You've built or scaled an IT function, or led migrations, tool rollouts or process redesigns in a growing organization. - You've supported security or compliance work, such as SOC 2, endpoint security or incident response. - You've managed identity or other IT systems through infrastructure as code. - You've built internal applications or tools for business teams, translating their needs into practical, maintainable solutions. Compensation and benefits - Medical, Vision, and Dental insurance. - Competitive base + equity. - 401K match. - Unlimited PTO. - Annual offsite. - Early-exercise stock options. - 12 weeks fully paid parental leave (US).