Senior Director, Customer Engagement-Hematology

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Pharmaceutical Sales

Job Sub Function:

Key Account Management – Pharm (No Commission)

Job Category:

People Leader

All Job Posting Locations:

Horsham, Pennsylvania, United States of America

Job Description:

Johnson & Johnson Innovative Medicine is recruiting for a Senior Director, Customer Engagement-Hematology to be located in Horsham, PA.

About Oncology

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Oncology team is focused on the elimination of cancer by discovering new pathways and modalities to finding treatments and cures. We lead where medicine is going and need innovators with an unwavering commitment to results.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

The Senior Director, Customer Engagement-Hematology is accountable for driving integrated engagement and customer strategy across the Hematology portfolio (Darzalex, Tecvayli, Talvey), ensuring that enterprise priorities are translated into differentiated customer engagements that deliver business impact.

This role leads a coordinated deployment across multiple national field-based organizations, including Area Business Specialists (ABS), Thought Leader Liaisons (TLL), and Oncology Clinical Educators (OCE), ensuring a cohesive yet appropriately independent engagement ecosystem. This includes designing and enabling an orchestrated customer experience where healthcare providers receive the right information, from the right role, at the right time—while maintaining strict separation between promotional and non-promotional activities.  Strategic areas of focus include educating academic hematology and community stakeholders, as well as launch readiness and support when applicable.

This leader plays a critical role in shaping and executing franchise strategy by synthesizing insights, identifying performance drivers and barriers, and shaping strategic decisions related to customer segmentation, engagement models, and resource allocation. The role ensures that brand and portfolio strategies are effectively translated into coordinated field actions that drive adoption, impact, and performance across the US hematology marketplace.

 

At an enterprise level, the role is responsible for advancing field effectiveness, business performance, and customer impact through data-driven decision making, execution discipline and cross functional alignment, while maintaining strict compliance boundaries. The position requires strong leadership in navigating complex, highly regulated environments, balancing growth objectives with integrity, and influencing cross-functional stakeholders to deliver a unified customer strategy.

 

Major Duties & Responsibilities

Additional responsibilities will include, but are not limited to, the following:

• Define a unified customer engagement strategy that coordinates across ABS, TLL, and OCEs while preserving role-specific boundaries of appropriate promotional and clinical education.

• Oversee thought leader engagement strategy and appropriate ways of working and delivering approved content and portfolio education

• Ensure Oncology Clinical Educators deliver disease-state/product education aligned to approved materials and scope

• Own execution strategy, which is aligned with portfolio strategic objectives for Darzalex, Tecvayli, and Talvey

• Implement and/ or support existing governance frameworks and escalation pathways to ensure appropriate separation between demand-generating and non-demand-generating roles; partner with Compliance, Legal, and Medical Affairs to define and evolve engagement standards.

• Lead and develop a multi-layer national field-based organization; reinforce role clarity, decision rights, and compliance-first expectations across teams.

• Enable a coordinated customer experience across roles (sequencing and timing) without directing non-promotional interactions; ensure appropriate insight sharing.

• Lead an integrated insights ecosystem while respecting data boundaries; ensure insights from non-promotional teams are aggregated/de-identified as required and are not used for individual sales targeting.

• Partner with Marketing, Medical Affairs, Market Access, and Compliance to align on customer priorities while maintaining strict boundaries on direction-setting for medical/educational interactions; act as a connector – not controller -of non-promotional teams.

• Build leadership capability in compliant engagement models; train teams on role-specific guardrails and scenario-based compliance decision making, and develop leaders who can operate in highly regulated, multi-role environments.

 

Required Minimum Education:                                            

• A minimum of a Bachelor’s degree is required; MBA is preferred. 

• Biology/Scientific background is preferred.      

Required Years of Related Experience:      

• Strong commercial experience including a minimum of 10 years business experience (Sales, Marketing, Key Account Management, Disease Area Education) of which at least 5+ years of demonstrated marketing experience is required.  

• US in-line experience on multiple brands, at various stages, in the product lifecycle, including product launch experience is required. 

• Demonstrated financial and business acumen required. 

• Proven experience working with Marketing agencies, Key Opinion Leaders, Hospitals/Treatment Centers, GPOs/contract employees is required. 

• Oncology experience is preferred.  

• Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgment is preferred.

• Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time is preferred.

 

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation,  external applicants please contact us via https://www.jnj.com/contact-us/careers and internal employees contact AskGS to be directed to your accommodation resource.

 

 

Required Skills:

 

 

Preferred Skills:

Account Management, Alliance Formation, Business Alignment, Commercial Awareness, Customer Centricity, Customer Experience Management, Developing Others, Developing Partnerships, Inclusive Leadership, Interpersonal Influence, Leadership, Objectives and Key Results (OKRs), Personalized Services, Pharmaceutical Sales Marketing, Revenue Management, Sales Trend Analysis, Solutions Selling, Strategic Sales Planning