Senior Director, Business Strategy and Operations

Are you excited by the opportunity to operate at the heart of GSK’s UK Commercial organisation? Are you passionate about leading people, driving innovation, and embedding a high‑performance culture?

As Senior Director, Business Strategy & Operations for UK Commercial you will play a critical, highly visible role in shaping the future of GSK UK. You will lead a diverse, high‑impact organisation across performance, strategy, insights, capabilities, and operations, with accountability for driving excellence and delivering against our ambitions for growth & delivering our exciting new launches. You will be a driving digital transformation, including AI acceleration to unlock enhanced impact and efficiencies across the organisation in line with core operations and processes.

This role partners directly with the UK Commercial General Manager and UKLT. You will help steer the UK business through data‑driven insights, operational excellence, and strategic clarity—ensuring the organisation is aligned, performing, and accelerating delivery against our objectives.

Our Mission & Vision

Mission:
- To unleash excellence and drive growth across the UK organisation—elevating performance, accelerating strategic progress, and enabling teams to operate at their very best

Vision:
- To be proactive performance enhancers—constantly hunting opportunities to make the boat go faster.
- We unlock insights, modernise operations, build capability, and create the conditions for high‑performance teams to win.

Core Areas of Leadership & Focus

You will lead the UK Commercial organisation in the following areas of focus:

• Driving digital transformation, including AI acceleration to enhance effectiveness & efficiencies across all core areas of focus

• Enhancing our infield competitiveness through all aspects of Sales Force Effectiveness (SFE) and Sales Force Incentives (SFI) including maximising effectiveness in our high impact channels such as HCP Meetings

• Supporting customer‑facing teams with core platforms and processes (Veeva, NBA, etc.) whilst innovating to ensure future fitness

• Driving enterprise‑wide capability uplift across commercial, analytical and execution excellence

• Embedding global data, analytics, and market research into UK strategic and operational needs

• Driving a data‑driven mindset and enabling predictive, diagnostic, and AI‑enhanced insight generation

• Leading the UK Performance Management Process, ensuring a strong, transparent performance culture

• Ownership of the UK Commercial Governance Framework

• Ensuring safe, compliant, and high‑quality commercial operations

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Chief of Staff to the UK Leadership Team

You will act as a strategic integrator and orchestrator for the UKLT:

• Strategic thought partnering for the UK GM and UKLT to identify organisational wide opportunities to enhance UK performance 

• Coordinate monthly UKLT meetings, setting agendas and facilitating effective discussion

• Lead Monthly Performance Review (MPR) preparations with Region

• Partner across the UKLT to ensure decisions are followed through to impact

• Lead preparation for senior leader country visits, working closely with global/regional Chiefs of Staff

• Driving continuous improvement in operating rhythms, routines, and performance discussions

This component requires exceptional organisational influence, strategic intuition, and an ability to create clarity and alignment across senior stakeholders.

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Basic Qualifications

• Bachelor’s degree

• Senior commercial experience within the pharmaceutical industry

• Demonstrated success leading commercial or operational teams

• Proven ability to build strong relationships with senior stakeholders

• Experience working cross‑functionally

• Experience in omnichannel and digital transformation

• Strong communication and interpersonal skills

• Demonstrated problem‑solving capability

• Strong data acumen and proficiency with platforms (IQVIA, PowerBI, Azure)

• Experience with transformation & change management

Preferred Qualifications

• Experience across local, regional, and/or global pharmaceutical roles

• Global/Regional exposure

• MBA or equivalent strategic/leadership qualification

Overall Impact

This role is a unique opportunity to shape the performance, strategy, and operating rhythm of one of GSK’s most important markets. You will build the conditions for organisational success—strengthening insights, capabilities, operations, governance, and strategic clarity—while empowering teams to deliver excellence and growth.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive.

We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at UKRecruitment.Adjustments@gsk.com where you can also request a call.

Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the Link where you will find answers to multiple questions we receive

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