Representative II, Customer Service Operations

What Customer Operations Support>contributes to Cardinal Health

Responsible for providing outsourced services to customers relating to pharmaceutical orders, returns, credits, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Qualifications

• Minimum two years of college education, Associate Degree or SHS graduate.
• At least 1 year of working experience in BPO Customer Service and preferably handled inbound calls for pharmaceutical or health care accounts
• Proficiency in verbal and written communication skills
  • Uses correct grammar and appropriate vocabulary
  • Communicates clearly and effectively
  • Actively listens and has the ability to engage with the customer

• Prior computer experience using Microsoft Office systems required
• Must be detailed oriented
• Has sense of urgency and must be able to multi-task
• Demonstrates business etiquette/professionalism to both internal and external teams
• Willing to work night shift

What is expected of you and others at this level

• Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
• Ensures that customers have a positive experience; commits to meet or exceed customer expectations.
• Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.
• Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness.
• Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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