Process Intelligence Associate Director

Job Description

The Process Intelligence and Experience Design organization serves as a strategic enabler of enterprise transformation.  We bring end-to-end visibility to business processes, connect data and user insights to decision making and ensure that optimization precedes automation.  Our mandate is to architect optimized, insight driven processes and experiences that deliver measurable business outcomes, enabling scalable transformation, digital acceleration and adoption.

As an Associate Director in the Process Intelligence team, you will play a pivotal consultative role in partnering across business, technology and product organizations to drive structured process discovery, architect future-state designs and translate insights into measurable performance improvement.  The role blends strategic advisory capability, analytical rigor and facilitation expertise to shape process transformation initiatives.   In this role, you will interact with stakeholders globally to;

• Identify and take ownership of opportunities and driving business process improvements with transformational impact

• Develop a deep understanding of client needs, effective stakeholder management, and the ability to translate complex processes and data into actionable insights that align with organizational goals & strategy

• Collaborate & Partner with stakeholders to gather, document, and analyze business requirements

• Leverage knowledge of core systems to locate appropriate process data

• Partner with data owners to identify data sources that can be leveraged in process models

• Produce process models using relevant applications

• Demonstrate process models and data driven recommendations to end users

Key Responsibilities:

Consulting, Stakeholder Engagement & Project Management Support

• Engage with stakeholders at all levels to communicate findings, present recommendations, and ensure alignment with business objectives. Maintain ongoing relationships for feedback and continuous improvement. 

• Lead process discovery session across or within functions and value streams to uncover process friction, systemic bottlenecks, role ambiguity and value leakage

• Stay updated on industry trends and emerging technologies in Automation, AI and Process Intelligence. Proactively recommend process improvements and automation opportunities that integrate AI capabilities. 

• Take ownership of collating information and creating reports to support strategy and change management efforts with stakeholders

Business Process Modelling & Requirements Gathering

• Takes accountability for modelling current-state and desired business process scenarios, applying corporate modelling standards, definitions, techniques (e.g. BPMN – Business Process Modelling and Notation) and utilizing corporate sanctioned modelling tools (e.g. CPM - Celonis Process Modelling)

• Conduct and own advanced analyses of current business processes to identify inefficiencies and opportunities for optimal solutions which may leverage AI, Automation or Process Intelligence technologies. Utilize process mapping and modelling techniques to visualize workflows. 

• Collaborate with stakeholders to gather, document, and analyze business requirements related to automation, AI and process initiatives. Facilitate and leads workshops, interviews, and surveys to elicit functional and non-functional requirements and turn them into testable User Stories as needed.

• Owns, drives, scopes and prioritizes requirements for large initiatives for the development of Business Process Digital Twin objects and events, its associated KPI Control Towers and other associated assets, ensuring their traceability and formal agreement with process owners

• Ensures that relevant business context and process understanding is captured and leveraged for AI and/or Agentic AI solutions

 Business Process Architecture & Value Analysis

• Synthesize qualitative insights with quantitative data (process mining, task mining, KPIs) to establish baseline performance and root cause analysis.

• Ensures all phases of the development of business process digital twins are completed including defining, documenting, and ensuring traceability of requirements, SDLC documentation, user Acceptance Testing, validation of the identified data sources and data profiling of processes’ digital footprints, sustainment activities to Digital Twins and their KPI Control Towers and associated assets resulting from process updates

• Owns and drives the utilization of the process intelligence tool set of (1) process models (2) task mining and mapping and (3) digital twins, leads in analyzing and documenting efficiencies and improvement opportunities for defined business processes

• Drives, scopes and prioritizes the identification of process conformance violations & deviations to generate value opportunities and in the development of KPI's based on data points and business opportunity needs

• Collaborate to embed experience design principles to improve user, customers, and stakeholder outcomes.

Business Analysis

• Ensures core elements of the Software Development Life Cycle (SDLC) phases, including planning, design, development, testing, deployment, and maintenance. Create and maintain clear and comprehensive documentation throughout the SDLC process, including requirements specifications, design documents, test plans, and user manuals, ensuring all relevant information is accessible for current and future reference.

• Partners and collaborates with relevant teams to develop test cases and test scripts for automated and AI-driven solutions. Support user acceptance testing (UAT) to ensure solutions meet business needs. 

• Collaborates cross functionally across the APEX organization to ideate optimization outcomes leveraging innovative technology solutions within platform guidelines and recommendations

Coaching & Development

• Be able to coach, mentor and develop team members engaged in initiative and project-based assignments, ensuring it is aligned with organizational and professional development goals

Qualifications:

• Bachelor’s or higher in Mathematics, Statistics, Economics, Business Information Systems, Engineering, Computer Science/MIS, Finance/Accounting, Engineering or Science

• At least 7-10 years of relevant work experience with demonstrated expertise in using information to analyze business performance, identify opportunities and solve problems

• At least 7 years of business analysis, process design or process improvement experience

• High motivation, strong organizational skills, ability to work independently in a dynamic environment

• Teamwork and collaborative focus, customer service oriented

• Excellent oral/written communication and presentation skills

• Celonis Process Modelling preferred

More specifically, the candidate should have some or all of the following:

Skills & Experience:

• An analytical problem solver: Strong analytical and problem-solving skills, and ability to work with incomplete or imperfect data

• Collaborative: demonstrated experience applying excellent oral and written communication and interpersonal skills working with global and cross-functional teams towards common goals, realizing that the best results come from the combined efforts of teams

• Detail-oriented: Pays close attention to the nuances of processes and requirements, ensuring accuracy and thoroughness in work.

• Knowledge of and experience with enterprise software systems or methodologies (e.g., SAP, information management practices, Six Sigma) is a plus.

• Persistent and driven: Demonstrated characteristics of a forward thinker and self motivator that thrives on new challenges and adapts to learning new knowledge and technologies

• Passionate: passion for quantifying human-driven systems and exploring those systems using automation techniques

• Resilient: Maintains a positive attitude and persistence in the face of challenges, adapting strategies as necessary to overcome barriers.

• Flexibility: Not only bring Process Intelligence expertise but also be willing to expand their skills into areas like User Experience, AI or Business Analysis based on Organizational needs

• Data Analysis: Ability to drill into and interrogate data and create data visualizations

Required Skills:

Business Enterprise Architecture (BEA), Business Process Improvements, Business Process Modeling, Requirements Management, Strategic Planning, System Designs

Preferred Skills:

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Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

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As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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The salary range for this role is

$142,400.00 - $224,100.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

05/25/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.