Principal Operations Specialist (IT Business Process Automation)

We’re looking for a Principal Operations Specialist (IT Business Process Automation) to lead workflow automation across ServiceNow and ProcessX, partnering with IAM and QAR stakeholders to streamline processes, strengthen compliance, and improve reliability. You’ll own the end-to-end lifecycle—from design and integration to operations, incident response, and audit readiness—so teams can move faster with confidence.

As a Principal Operations Specialist, a typical day might include the following:

• Design, build, and maintain automated workflows in ServiceNow and ProcessX to improve operational efficiency and service delivery.
• Identify, scope, and prioritize automation opportunities across IAM and QAR aligned to business goals and regulatory standards.
• Optimize platform configurations and integrations for performance, scalability, and compliance, following ITIL and GxP best practices.
• Monitor and continuously improve service availability, reliability, and throughput against defined SLAs/OLAs; publish clear metrics and dashboards.
• Define and enforce operational guardrails, SOPs, CSV/validation artifacts, and documentation to ensure GxP, security, and audit readiness.
• Lead major incident response for automation services; coordinate triage, stakeholder communications, root cause analysis, and post-incident reviews.
• Create and execute Service Improvement Plans; use data and analytics to measure impact and recommend enhancements.
• Act as a trusted advisor—translate requirements into practical roadmaps and automation solutions; align platform capabilities with stakeholder needs.
• Partner with Security, QA, and Compliance to meet requirements such as data integrity, access controls, and change governance.
• Own the automation platform roadmap; evaluate new features, apps, and integrations that extend value across the enterprise.

This role may be for you if you have:

• Deep hands-on experience with ServiceNow workflow configuration, Flow Designer, IntegrationHub, CMDB, and custom development/integrations.
• Proven success implementing automation that improves efficiency and compliance in GxP contexts; familiarity with 21 CFR Part 11 and Annex 11.
• Strong familiarity with IAM and QAR processes in regulated environments and experience operating validated systems using GAMP 5 concepts.
• Expertise with core ITIL disciplines: Incident, Problem, Change, Request, Monitoring/Reporting; strong operational rigor.
• Experience creating validation packages and audit-ready documentation; understanding of data integrity controls and operational guardrails.
• Service management operations at scale, including escalation procedures and on-call/major incident leadership.
• Technical breadth across operating systems (Windows, Linux), virtualization (VMware), and monitoring/security tools (e.g., Splunk, Claroty, next-gen OT tools).
• ServiceNow certifications (e.g., CSA, CAD, CIS in relevant modules) or equivalent demonstrable expertise.

In order to be considered for this position, you must hold a BS/BA in Information Technology or related field and

• Senior: 5 years of experience delivering IT/OT services to business or consumers
• Principal: 8 years of experience delivering IT/OT services to business or consumers
• May consider equivalent combination of education and experience. Level is determined based on qualifications relevant to the role.
• Strong GxP experience and proven experience in highly regulated environments required
• Service Management or support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
• Experience with delivering projects and initiatives in the IT or OT space.
• Deep experience with ITIL disciplines
• Experience with operating systems (Microsoft Windows & Linux), VMware.
• Experience with monitoring and security tools such as Splunk, Claroty and next Gen OT tools.

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive culture that provides comprehensive benefits, which vary by location.  In the U.S., benefits may include health and wellness programs (including medical, dental, vision, life, and disability insurance), fitness centers, 401(k) company match, family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (e.g., military and parental leave) for eligible employees at all levels! For additional information about Regeneron benefits in the US, please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/.  For other countries’ specific benefits, please speak to your recruiter.
Please be advised that at Regeneron, we believe we are most successful and work best when we are together.  For that reason, many of Regeneron’s roles are required to be performed on-site. Please speak with your recruiter and hiring manager for more information about Regeneron’s on-site policy and expectations for your role and your location.
 

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.

For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions.  For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.

Please note that certain background checks will form part of the recruitment process.  Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.