Pharmacy Operations-Account Manager

Responsibilities: 

• Serve as the primary point of contact for client communications and escalations.
• Lead Quarterly Business Reviews (QBRs) and deliver client-facing presentations.
• Respond to client requests and ensure timely resolution of issues.
• Oversee daily operations and ensure alignment with client expectations and internal standards.
• Monitor and ensure key performance indicators (KPIs) are met or exceeded.
• Provide input into strategic planning and program development.
• Act as liaison between HUB pharmacy, Sonexus, and client teams.
• Collaborate with IT to troubleshoot and resolve technical issues.
• Coordinate with internal departments to fulfill client requests while maintaining business alignment.
• Prepare, analyze, and submit operational and performance reports.
• Maintain accurate documentation of program activities and client communications.
• Manage client contracts and ensure compliance with terms and service level agreements.
• Support audits and regulatory reviews as needed.
• Communicate regularly with directors and senior leadership.
• Serve as a subject matter expert on pharmacy operations and program management.

Qualifications

• Pharmacy Technician experience preferred
• 5+ years of experience in pharmacy operations, program management, or client services preferred.
• Strong understanding of HUB pharmacy operations and specialty pharmacy services.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to manage complex projects and cross-functional teams.
• Proficiency in Microsoft Office Suite; experience with CRM and reporting tools preferred.

What is expected of you and others at this level

• Operate with minimal supervision, demonstrating ownership of program outcomes and client relationships.
• Make independent decisions within established guidelines and escalate only complex or high-impact issues.
• Influence cross-functional teams and drive alignment between client needs and business objectives.
• Serve as a subject matter expert in pharmacy operations and program management.
• Provide strategic input into program planning, development, and continuous improvement.
• Communicate effectively with senior leadership, including directors and external stakeholders.
• Lead problem-solving initiatives, proactively identifying risks and implementing mitigation strategies.
• Manage multiple priorities and adapt to changing client and business needs.

TRAINING AND WORK SCHEDULES:

• Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.

• This position is full-time (40 hours/week).

• Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 8:00am- 5:00pm CST.

REMOTE DETAILS:

• You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to highspeed internet.

• We will provide you with the computer, technology and equipment needed to successfully perform your job.

• You will be responsible for providing high-speed internet.

• Internet requirements include the following:

• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.

• Download speed of 15Mbps (megabyte per second)

• Upload speed of 5Mbps (megabyte per second)

• Ping Rate Maximum of 30ms (milliseconds)

• Hardwired to the router

• Surge protector with Network Line Protection for CAH issued equipment

Anticipated salary range: $121,600 - $182,385

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 6/23/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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