Patient Support Specialist, Phoenix

At Insmed, every moment and every patient counts — and so does every person who joins in. As a global biopharmaceutical company dedicated to transforming the lives of patients with serious and rare diseases, you’ll be part of a community that prioritizes the human experience, celebrates curiosity, and values every person’s contributions to meaningful progress. That commitment has earned us recognition as Science magazine’s No. 1 Top Employer for five consecutive years, certification as a Great Place to Work® in the U.S., and a place on The Sunday Times Best Places to Work list in the UK.

For patients, for each other, and for the future of science, we’re in. Are you?

About the Role:

We’re looking for a Patient Support Specialist - Phoenix AZ on the Patient Support team to help us expand what’s possible for patients with serious diseases. Reporting to the Associate Director, Patient Support Specialist Team, in this role, you will primarily focus on intake of Program Enrollment Forms and support the team with daily administrative/activities/ inbound phone calls and other functions that aid in supporting the program, team, and management.

What You'll Do:

In this role, you'll have the opportunity to be an integral role of the Patient Support team. You’ll also:  

• Complete intake process and data entry for all documents received into the Patient Support Program  

• Follow all requirements associated with compliance to guidelines and relevant regulations, including HIPAA and patient privacy  

• Triage documentation to appropriate parties based on defined requirements  

• Responsible for detailed and thorough documentation of information in the Patient Engagement Platform  

• Report any adverse events within 24 hours of awareness to appropriate departments within Insmed  

• Participate in regularly scheduled on site quarterly team meetings, and team events  

 

Who You Are:

You have a Bachelor's degree or equivalent experience. Your experience will include 2+ years in patient data entry in the health-care field OR equivalent. 

Additionally, you have: 

• Ability to run high volume data entry function  

• Must be comfortable working in a remote environment and proficient in operating multiple technology applications simultaneously  

• Attention to detail and process-oriented  

• Shown success in a fast-paced environment  

• Self-motivated with a sense of urgency  

• Patient focused: dedication to putting patients first in everything you do    

• Excellent written and oral communication skills  

• Ability to multi-task and ensure seamless experience amongst a variety of collaborators  

• Individuals must demonstrate the ability to interact in a dynamic and culturally diverse workplace  

• Must successfully exhibit Insmed’s five (5) values: Collaboration, Accountability, Passion, Respect, and Integrity; along with any other position specific competencies.   

Where You'll Work 

This is a fully remote role. It can be performed effectively from Phoenix AZ/Metro area while staying connected to your Insmed team and community. Occasional travel for team meetings or events may be expected.  

Travel Requirements

This role requires occasional travel (approximately 10%) 

#LI-JT1

#LI- Remote

Pay Range:

$39.00-50.00 Hourly

Life at Insmed
 

At Insmed, you’ll find a culture as human as our mission—intentionally designed for the people behind it. You deserve a workplace that reflects the same care you bring to your work each day, with support for how you work, how you grow, and how you show up for patients, your team, and yourself.

Highlights of our U.S. offerings include:

• Comprehensive medical, dental, and vision coverage and mental health support, annual wellbeing reimbursement, and access to our Employee Assistance Program (EAP)

• Generous paid time off policies, fertility and family-forming benefits, caregiver support, and flexible work schedules with purposeful in-person collaboration

• 401(k) plan with a competitive company match, annual equity awards, and participation in our Employee Stock Purchase Plan (ESPP), and company-paid life and disability insurance

• Company Learning Institute providing access to LinkedIn Learning, skill building workshops, leadership programs, mentorship connections, and networking opportunities

• Employee resource groups, service and recognition programs, and meaningful opportunities to connect, volunteer, and give back

Eligibility for specific programs may vary and is subject to the terms and conditions of each plan. 

Current Insmed Employees: Please apply via the Jobs Hub in Workday.

Insmed Incorporated is an Equal Opportunity employer. We do not discriminate in hiring on the basis of physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. For more information, please refer to our Equal Employment Opportunity and Non-Discrimination Statement on our Careers site.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.

Insmed is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application   or interview process, please contact us by email at TotalRewards@insmed.com  and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Applications are accepted for 5 calendar days from the date posted or until the position is filled.