Operations Manager, Service & Repair

What Engineering Management contributes to Cardinal Health
Engineering is responsible for performing research and analyses to develop design options for components, products, systems and processes.

Engineering Management is responsible for strategic oversight and leadership direction within the Engineering function.

Job Summary

The Operations Manager, Service & Repair is responsible for the end-to-end execution of service center activities for the US, based in Riverview, Florida. This is a three-shift operation. This role orchestrates the technical repair workforce, engineering support, and localized planner/buyer support to meet Service Level Agreements (SLAs), ensure regulatory compliance for medical device refurbishment and service and repair.

Responsibilities

• Oversee the entire service and repair operation (end to end) for US market.

• Develop the planning strategy to meet customer service levels by maintaining total turnaround times under target.

• Analyze site capacity considerations and reach in a timely manner on critical issues.

• Supervise Service Technicians, team leads ensure clear directions are communicated based on manufacturing objectives.

• Ensure effective staffing of organization to meet service/refurbishment requirements and flexibility.

• Meet internal and external customer needs in a manner that provides customer satisfaction through the effective use of resources.

• Strive to improve the skills of associates by providing clear performance expectations, specific feedback on behaviors, effective coaching, and mentoring, identifying, and providing developmental opportunities, and accurate, timely performance appraisals.

• Manage / Oversee in conjunction with buyer planner materials, logistics and product lead times to make sure service levels are met.

• Work closely with R&D, Engineering, EHS, Materials and Quality to coordinate product introduction and sustaining changes.

• Provide technical support in incident investigations (NCR, CAPAs) to evaluate problems, determine root causes, and provide corrective actions to prevent recurrence.

• Manage multiple projects, tasks, and timelines to meet objectives.

• Create and deploy appropriate communications channels for productions and supply chain information.

• Ensure timely and accurate reporting of all KPIs.

• Interact with subordinates, peer customers and suppliers at various management levels may interact with senior management.

• Ensure compliance with regulatory requirements, good manufacturing practices and company policies. This is inclusive of training, Non-conformance investigation etc.

• Demonstrate a commitment to Operational Excellence through fostering and promoting an environment of continuous improvement, learning, accountability and engagement.

• May require domestic and international travel on an as needed basis to support operational activities.

Qualifications

• 8+ years of experience, preferred

• Bachelor’s degree in a related field (Manufacturing, Supply Chain, Engineering), or equivalent work experience, preferred

• Lean manufacturing and continuous improvement experience preferred; Six Sigma certification (Black Belt) a plus

• Prior experience in manufacturing, regulated industries, or manufacturing service environments, preferred 

• SAP experience preferred

• Proficient in Microsoft Office applications

• Excellent communication and interpersonal skills

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff

• Participates in the development of policies and procedures to achieve specific goals

• Ensures employees operate within guidelines

• Decisions have a short term impact on work processes, outcomes and customers

• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management

• Interactions normally involve resolution of issues related to operations and/or projects

• Gains consensus from various parties involved

Anticipated salary range: $105,100 - $174,115

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 04/30/2026 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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