OnSite Specialist - Tyler, TX

Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management. 

Essential duties & responsibilities: (detailed description) 

• Provides clinical surgical support by managing all relevant equipment. 

• Anticipates related device needs of the O.R. staff and surgeon during surgical procedures. 

• Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices. 

• Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel. 

• Maintains knowledge base of equipment and disposable products through Stryker education training programs. 

• Provide physicians and OR personnel with information on new and current products.  

• Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.  

• Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account. 

• Accurately records and reports all surgical procedure information. 

• Adheres to all Stryker and medical facility policies, standards and procedures. 

• Analyze and resolve both routine and non-routine product issues expediently using independent judgment. 

• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility. 

• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.  

• Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel. 

• Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time) 

Education & special trainings: 

• ​​​​​High School Diploma or equivalent required. 

• ​Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred. 

• ​Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification within 6 months of start date and on time yearly renewal​ 

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Qualifications & experience: 

• ​​​Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred. 

• ​Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential. 

• ​The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations. 

• ​The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time) 

• ​The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends. If the account contract includes on-call services, you must be within 45 minutes driving distance from the account. 

• ​The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.  

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OnSite Specialist (Operating Room Support) 

Scope of Work Summary (Operating Room Support): 
The OnSite Specialist provides in-room support for minimally invasive surgical (MIS) and related procedures, ensuring optimal performance of Stryker and third-party equipment. This role bridges clinical teams, SPD, and Stryker service lines to maintain smooth, high-quality OR operations. 

Core Responsibilities: 

• Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference. 

• Confirm equipment functionality and image routing prior to each procedure. 

• Adjust camera, monitor, and device settings intraoperatively. 

• Provide immediate troubleshooting of endoscopy and integration systems. 

• Manage post-procedure breakdown and staging of all Stryker equipment. 

• Clean/disinfect towers and components, restock consumables, and perform basic maintenance. 

• Educate OR and SPD staff on proper use and troubleshooting of Stryker products. 

• Support video conferencing, DICOM transfers, and EMR connectivity (where applicable). 

Qualifications: 

• Experience in OR technical support or surgical services. 

• Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.). 

• Excellent communication and troubleshooting skills.