Customer Data Steward US Commercial, Trade & Fulfillment

If you’re interested in this role, please apply in English and include an English version of your Resume/CV.

 

The Role

Moderna is solidifying its presence within our international business services hub in Warsaw, Poland, a city renowned for its rich scientific and technological heritage. This hub provides critical functions, meeting the growing demand of Moderna’s global business operations. We're inviting professionals from around the world to join our mission and contribute to the future of mRNA medicines.

Moderna is seeking a dedicated MESH Customer Data Steward US Commercial, Trade & Fulfillment to ensure accurate, timely, and policy-compliant customer master data as part of US Commercial Operations. This role is critical to driving operations efficiency and supporting customer transactions across all departments with quality US customer master data within our growing Enterprise Solutions Hub (MESH) in Warsaw.

As an employee, you'll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients' lives worldwide.

In this role, you will be at the heart of our customer master data management operations.  You will assist the Associate Director, Customer Master Data in executing Customer master data onboarding, maintenance and inactivations while complying to applicable policies and standards. 

This highly visible role, will directly interface with other US Commercial functions to solve problems through great master data.

Here’s What You’ll Do

• Execute the end-to-end Customer Master Data lifecycle (creation, maintenance, inactivation) to ensure data integrity, consistency, and usability across all downstream systems

• Proactively support the customer master data work queues and escalate process blockers when necessary

• Ensure your work is conducted per data policies, standards, and governance practices in place.

• Collaborate with internal stakeholders to resolve operational challenges, share metrics, and align on improvements.

• Respond to internal inquiries in a timely, professional manner

• Prepare analysis and reporting for leadership and stakeholders

• Lead incident triage and root cause resolution for customer data issues impacting business operations, ensuring preventive actions are implemented and communicated.

• Support continuous improvement in stewardship processes, tools (e.g., Collibra), documentation, and contribute to operational innovations.  Provide input to and comply with master data maintenance standard procedures and work instructions.

• Assist in monitoring and reporting on non-compliance issues and contribute to continuous process improvements

• Contribute to the next generation of Customer master data management through identification of operational improvements to master data related tools.

• Partner with the Digital team to ensure tools and applications function as designed

• Support testing and validation of system enhancements and new functionalities in SAP, MDG, and future technologies, as applicable

• Undertake additional duties aligned to the scope of the role and your qualifications

Here’s What You’ll Need (Minimum Qualifications)

• Bachelor’s degree in information technology, business, or related field, or equivalent combination of education and experience required

• 3+ yrs experience on master data management teams creating and maintaining records.

• 2+ yrs experience working with master data software

• Ability to own, prioritize and manage work with limited daily direction

• Anticipate needs and proactively recommend next steps

• Well-organized, proactive, able to prioritize in a dynamic environment

• Strong communication skills and ability to transfer knowledge in plain non-technical language

• Highly collaborative team player with the ability to work independently and make decisions

• Adaptable and resourceful with a process-oriented mindset

• Outstanding analytical skills

• Experience with financial systems including SAP, Ariba, ServiceNow

• Proficiency in English (verbal and/or written) required due to global collaboration needs.

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• 3-5 yrs experience in master data management; Pharma/bio-tech/life sciences experience preferred. 

• 2+ yrs experience working with SAP S4 or SAP MDG master data software

• Strong understanding of Customer Master Data Management Processes

• Willingness to “roll up your sleeves” and be hand’s on

• Experience with data governance solutions such as Collibra, Alation, or similar

• Business savvy and partnering skills to understand context/use cases, ask meaningful questions, and provide fitting support.

• Familiarity with data regulations and requirements such as GDPR, CCPA, GxP/21 CFR Part 11 is a bonus

• Well-organized & detail-driven with expertise in stakeholder management

• Ability to communicate at all levels with clarity, poise, maturity, and precision both written and verbal

• Entrepreneurial owner mindset, self-driven with a first principles approach to problem-solving

• Comfortable working in a fast-paced, international, cross-functional environment

• Proactive self-starter with strong organizational skills and the ability to manage multiple priorities with minimal direction

• Analytical mindset with the ability to interpret data and translate it into actionable process improvements

• Highly collaborative and adaptable, with a process-driven approach and a strong sense of ownership

• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

Pay & Benefits

At Moderna, we believe that when you feel your best, you can do your best work.  That’s why our global benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.

• Best-in-class healthcare, plus voluntary benefit programs to support your unique needs

• A holistic approach to well-being with access to fitness, mindfulness, and mental health support

• Family building benefits, including fertility, adoption, and surrogacy support

• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown

• Savings and investments to help you plan for the future

• Location-specific perks and extras

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.  

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. 

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. 

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. 

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. 

Moderna is a smoke-free, alcohol-free, and drug-free work environment. 

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply! 

Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. 

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at leavesandaccommodations@modernatx.com. 

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