Manufacturing Directory Services - RDT Identity & Access Management

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Let’s build a healthier future, together. 
By combining our unique strengths, we’re redefining healthcare through sustainable action and innovation. Discover what it’s like to work at Roche.

The Opportunity

Join Roche Digital Technology and make an impact on global healthcare. In this role, you will architect and implement robust Directory Services solutions (primarily Microsoft Active Directory) while driving operational excellence through tier 2-3 support, performance optimization, and continuous innovation. Collaborating with specialists across multiple initiatives and time zones, you'll ensure the identity and access infrastructure that powers our mission to help patients live longer, better lives.

Responsibilities

• Collaborate in technical teams to design end-to-end infrastructure solutions, produce comprehensive documentation, and interact with senior internal and external partners on significant technical matters

• Evaluate promising solutions and technologies through Proofs of Concepts (PoCs) and feasibility studies to determine success criteria and drive innovation

• Provide tier 2-3 operational support, manage and implement Directory Services Infrastructure on-premises for manufacturing environments, and support associated applications and complements

• Proactively monitor systems for performance, availability, and capacity management to minimize escalations and ensure solution reliability

• Promptly respond to customer requests, resolve incidents, and implement changes while maintaining high levels of customer engagement and satisfaction

• Understand and implement relevant ITIL, GxP, and Project Management concepts including Request, Incident, Change, Problem, and Document Management, as well as Qualification and Validation

• Actively pursue self-development, create actionable improvement plans, provide 24x7 on-call support with schedule flexibility, and occasional international travel as required

Who you are

• Bachelor's Degree in Computer Science, Engineering, or related discipline; or equivalent professional experience with 4+ years of hands-on Active Directory administration and advanced troubleshooting

• Robust experience working in a major global organization, preferably in a regulated industry, with proven interpersonal skills to interact effectively across multiple countries and cultures

• Strong design and hands-on technical expertise in Microsoft Active Directory, Lightweight Directory Services (LDAP), and desirable experience with Entra ID; proficiency in PowerShell scripting required

• Commitment to operational excellence with willingness to cross-train, continuously evolve technical and soft skills, and learn additional technical expertise

• Proactive, collaborative, and supportive approach with strong customer focus, highly responsive service delivery ethic, and adaptability to change in a large organization

• Excellent communication, negotiation, and documentation skills with strong spoken and written English proficiency

Relocation benefits are not available for this job posting.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.