Manager, US Commercial Operations (Order-to-Cash)

If you’re interested in this role, please apply in English and include an English version of your Resume/CV.

 

The Role

Joining Moderna means advancing mRNA science to transform medicine. Work with exceptional global teams on a broad pipeline and build a career that makes a real difference for patients.

Moderna is strengthening its international business services hub in Warsaw, supporting our growing global operations. We welcome professionals ready to help advance our mission and shape the future of mRNA medicines.

In this Warsaw-based role, you will act as a key operational extension of the US Commercial Trade & Fulfillment (T&F) leadership team, delivering dedicated support exclusively to the US market.
This role will play a key part in ensuring accurate and timely implementation of T&F Operations including contract membership, payments, and customer master data support.
You will operate with a high degree of judgment, ownership, and accountability while leading compliant, high-quality execution across the US Commercial Order-to-Cash ecosystem.

Here’s What You’ll Do

• Develop and maintain deep expertise in US Order-to-Cash processes, including customer master data governance, contract pricing structures, eligibility validation, and payment calculations, with a strong understanding of downstream financial, operational, and compliance impacts.

• Serve as a working manager responsible for calculating high-value monthly payments while overseeing accurate and timely distribution of fee payments, membership eligibility confirmations, pricing validations, and customer master data stewardship supporting the US business.

• Lead, coach, and performance manage a team of five (5) Poland-based contract administrators and customer master data stewards, ensuring effective prioritization, quality oversight, issue resolution, and structured escalation of systemic risks to US leadership.

• Execute priorities and direction set by US-based Commercial Trade & Fulfillment leadership, ensuring delivery meets defined service levels, quality standards, timelines, compliance requirements, and US-set objectives.

• Identify and resolve issues related to Pricing, Membership, Chargebacks, Rebates, Data Integrity, and Customer Master records, strengthening preventive controls and improving operational transparency.

• Build strong cross-functional collaboration with Contract Operations, Commercial Operations, Finance, and Digital teams to ensure seamless workflows, data accuracy, and alignment across systems and stakeholders.

• Ensure all SOX controls are properly executed and documented, maintaining audit readiness and providing support for internal and external audits and compliance initiatives.

• Draft, implement, and continuously refine detailed work instructions and Standard Operating Procedures (SOPs), ensuring stakeholder alignment and operational consistency.

• Drive continuous improvement initiatives by identifying opportunities to streamline processes, enhance operational efficiency, improve data integrity, and better meet evolving stakeholder needs across the US Commercial organization.

• Leverage digital capabilities and emerging technologies, including advanced analytics and Generative AI tools, to automate manual workflows, strengthen governance, enhance payment accuracy, and support scalable US operations.

The key Moderna Mindsets you’ll need to succeed in the role

“We behave like owners. The solutions we’re building go beyond any job description.”

“We digitize everywhere possible using the power of code to maximize our impact on patients.”

Here’s What You’ll Need (Basic Qualifications) 

• Degree in Finance or Business

• Strong Microsoft Office skills, including Excel working with formulas, pivots, and data analysis

•  5-7 years of relevant professional experience within Commercial Operations, Trade & Fulfillment, Finance Operations, or Order-to-Cash processes, including team leadership experience with AI in business a plus

• Proficiency in English (verbal and/or written) required due to global collaboration needs

Here’s What You’ll Bring to the Table (Preferred Qualifications)

Leadership and Collaboration Skills:

• Experience managing offshore or near-shore teams in a shared services or global delivery model.

• Ability to establish customer centric mindset within the team.

• Ability to communicate timely and clearly with US based leadership to meet US derived objectives and hold local Poland based teams accountable for outcomes.

• Proven track record in driving process improvements and creating innovative solutions to operational challenges.

• Experience building strong relationships across teams to align priorities and achieve goals.

• Ability to navigate through processes changes in a heavily seasonal business

Problem-Solving and Communication:

• Ability to balance hands-on execution with people leadership in a high-volume operational environment.

• Strong problem-solving skills, with the ability to anticipate challenges and develop effective solutions.

• Excellent written and verbal communication skills, with the ability to explain complex topics clearly.

Expertise in Contract Operations a plus:

• Strong understanding of U.S. pharmaceutical market dynamics, including pricing, reimbursement, and contracting.

• Familiarity with SOX compliance and contract governance processes.

A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative .

Pay & Benefits

At Moderna, we believe that when you feel your best, you can do your best work.  That’s why our global benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.

• Best-in-class healthcare, plus voluntary benefit programs to support your unique needs

• A holistic approach to well-being with access to fitness, mindfulness, and mental health support

• Family building benefits, including fertility, adoption, and surrogacy support

• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown

• Savings and investments to help you plan for the future

• Location-specific perks and extras

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.  

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. 

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. 

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. 

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. 

Moderna is a smoke-free, alcohol-free, and drug-free work environment. 

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply! 

Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. 

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at leavesandaccommodations@modernatx.com. 

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