Manager, Operations, Patient Services and Distribution

<span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b>Company Overview </b></span></span></span><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;">Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.</span></span></span><br><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b>Opportunity Overview</b></span></span></span><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;">The Manager Operations, Patient Services and Distribution will play a key role in the execution of Rhythm&#8217;s patient services support strategy by managing day-to-day operations, with a focus on implementation of process and system improvements. The individual will provide direct support to our in-house patient services team, ensuring the efficient use of systems and processes to achieve operational goals. The position reports to the Director of Operations, Patient Services and Distribution.</span></span></span><br><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b>Responsibilities and Duties</b></span></span></span><ul><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;">Gather Patient Services team feedback and leverage data to identify and implement improvements in efficiency, service quality, and patient outcomes</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;">Partner cross-functionally with Patient Services, Pharmacy, Commercial IT, and other internal teams to develop and implement process enhancements</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;">Act as a resource for the team, providing issue resolution, training, and ongoing support</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;">Lead or co-lead system enhancements from conception through testing, training, deployment, and quality assurance</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;">Troubleshoot ad hoc system issues, escalating and working with IT for resolution</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;">Lead and/or participate in advisory teams to gather feedback and complete testing of new system enhancements</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;">Monitor KPIs and other operational metrics, providing regular reports and identifying trends to patient services leadership </span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;">Identify exceptions to standard processes and work with partners to resolve issues efficiently</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;">Support the creation and implementation of SOPs related to systems and process within patient services</span></span></span></li></ul><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b>Qualifications and Skills</b></span></span></span><ul><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;">Bachelor&#8217;s degree preferred.</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;">5+ years combination of operations, patient services or related field within biopharma experience supporting patients; rare disease experience strongly preferred</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;">Experience with system implementation, vendor management and process improvement methodologies, specific to sales force platform </span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;">2 years&#8217; experience managing projects preferred </span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;">Strong analytic, problem solving, organizational and communication skills</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;">Ability to work both independently and collaboratively with a diverse team</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;">High sense of curiosity with the ability to solicit and apply feedback in support of continuous improvement efforts</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;">Results-driven mindset with a strong commitment to deliver on time and effectively manage follow-up items</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span><span style="font-family:Aptos, sans-serif;">Ability to travel in the U.S. (up to about 15% travel)</span></span></span></span></li></ul><i>This role is based out of our corporate office in Boston, Massachusetts. Rhythm operates in a hybrid-work model. Candidates applying must be willing and able to be in the Boston office in coordination with their department and business needs.</i><i>&#160;</i><i>This role may involve&#160;some travel.</i><br><br><i>The expected salary range for this position is $110,000 - $165,000. Actual pay will be determined based on experience, level, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance. This role may be eligible for benefits and other compensation such as restricted stock units.</i><br><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><i><span style="font-size:10pt;"><span style="font-family:Calibri, sans-serif;">More about Rhythm </span></span></i></b><br><i><span style="font-size:10pt;"><span style="font-family:Calibri, sans-serif;"><span style="color:#000000;">We are a dynamic and growing global team spanning more than a dozen countries. At Rhythm we are dedicated to transforming the lives of patients living with rare neuroendocrine diseases by rapidly advancing care and precision medicines that address the root cause.</span></span></span></i><i><span style="font-size:10pt;"><span style="font-family:Calibri, sans-serif;">&#160; Our team is passionate about&#160;expanding access to reach more patients and developing novel therapies for other rare neuroendocrine diseases, including congenital hyperinsulinism. </span></span></i></span></span></span><br><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><i><span style="font-size:10pt;"><span style="font-family:Calibri, sans-serif;">At Rhythm our core values are:</span></span></i></span></span></span><ul><li style="text-align:justify;margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><i><span style="font-size:10pt;"><span style="font-family:Calibri, sans-serif;">We are committed to advancing scientific understanding to improve patients&#8217; lives</span></span></i></span></span></span></li><li style="text-align:justify;margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><i><span style="font-size:10pt;"><span style="font-family:Calibri, sans-serif;">We are inspired to tackle tough challenges and have the courage to ask bold questions</span></span></i></span></span></span></li><li style="text-align:justify;margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><i><span style="font-size:10pt;"><span style="font-family:Calibri, sans-serif;">We are eager to learn and adapt</span></span></i></span></span></span></li><li style="text-align:justify;margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><i><span style="font-size:10pt;"><span style="font-family:Calibri, sans-serif;">We believe collaboration and ownership are foundational for our success</span></span></i></span></span></span></li><li style="text-align:justify;margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><i><span style="font-size:10pt;"><span style="font-family:Calibri, sans-serif;">We value the unique contribution each individual brings to furthering our mission</span></span></i></span></span></span></li></ul><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><i><span style="font-size:10pt;"><span style="font-family:Calibri, sans-serif;">Rhythm is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service, or any other class protected by state or federal law. </span></span></i></span></span></span><br><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><i><span style="font-size:10pt;"><span style="font-family:Calibri, sans-serif;">Headquartered in Boston, Rhythm is proud to have been named one of the </span></span></i><a href="https://www.bostonglobe.com/magazine/top-places-work/2023/" style="color:#467886;text-decoration:underline;"><i><span style="font-size:10pt;"><span style="font-family:Calibri, sans-serif;">Top Places to Work</span></span></i></a><i><span style="font-size:10pt;"><span style="font-family:Calibri, sans-serif;"> in Massachusetts.</span></span></i></span></span></span><br>&#160;