ROLE SUMMARY:
The Global Operation Services Center (GOSC) is seeking a highly motivated Manager, Incentive Compensation Design to lead incentive compensation strategy and design for Pfizer's Tier 3 International Markets. In this role, you will partner directly with business leaders across diverse global markets to develop bonus plans, quota-setting methodologies, and recognition programs that motivate customer-facing colleagues and drive business performance.
You will serve as a trusted advisor, translating business objectives into incentive compensation solutions that are simple, motivating, fiscally responsible, and compliant with Pfizer policies and governance standards. Working closely with the GOSC Delivery team, you will also lead the successful implementation and ongoing administration of these programs.
This role combines strategic consulting, analytics, and stakeholder management. It is ideal for someone who thrives at the intersection of data and business strategy, enjoys solving complex performance challenges, and can confidently communicate recommendations to senior leaders. Success in this position requires both strong quantitative capabilities and the ability to influence decision-making through clear, evidence-based insights.
Beyond supporting assigned markets, this role will contribute to broader GOSC strategic initiatives, driving innovation, continuous improvement, and best practices across international incentive compensation programs.
ROLE RESPOSNSIBILITIES:
Incentive Compensation Strategy & Design
- Design, enhance, and maintain incentive compensation plans aligned with local business strategies and commercial objectives.
- Develop and refine quota-setting methodologies that support performance, fairness, and business growth.
- Design local recognition and award programs that reinforce desired behaviors and strategic priorities.
- Partner with business leaders to identify challenges and proactively recommend incentive compensation solutions.
Analytics & Strategic Consulting
- Analyze incentive compensation program effectiveness and identify opportunities for optimization.
- Leverage data and analytics to generate insights, evaluate program performance, and support strategic decision-making.
- Build robust business cases and recommendations for plan design changes, balancing motivation, affordability, and risk management.
- Serve as a trusted advisor to market leadership by providing objective, data-driven guidance.
Stakeholder Partnership
- Develop strong relationships with market leaders and gain deep understanding of local business priorities, products, customer dynamics, and competitive landscapes.
- Facilitate discussions and influence stakeholders through credible recommendations and clear communication.
- Collaborate effectively across Commercial Excellence, Finance, PX, Compliance, and other partner functions.
Program Implementation, Governance & Service Delivery
- Partner with GOSC Delivery teams to ensure timely, accurate, and effective implementation and administration of incentive compensation programs.
- Collaborate with GOSC to calculate bonus payouts, contests, awards, and field quotas using approved processes, tools, and templates.
- Ensure all incentive compensation deliverables are accurate, complete, and distributed to the field force according to established timelines.
- Own governance and operational oversight across all incentive compensation services within assigned markets.
- Create, maintain, and manage incentive compensation production calendars, ensuring alignment across business, operational, and support stakeholders.
- Hold stakeholders accountable for data ownership, validation, quality, and timely submission of required inputs.
- Implement new processes, tools, and initiatives in alignment with regional and global standards, guidelines, and strategic priorities.
- Maintain audit readiness through accurate documentation, record retention, and archiving practices in partnership with GOSC.
- Ensure adherence to all relevant incentive compensation policies, procedures, governance requirements, and Legal and Compliance standards, including GMIS policy application.
Analytics & Strategic Consulting
- Analyze incentive compensation program effectiveness and identify opportunities for optimization.
- Generate, maintain, and communicate incentive compensation analyses, reports, dashboards, and insights to monitor program health and support business decision-making.
- Leverage data and analytics to identify trends, evaluate program performance, and recommend improvements aligned with market objectives.
- Build robust business cases for compensation plan and quota-setting enhancements, balancing motivation, affordability, and compliance.
- Serve as a trusted advisor to market leadership by providing objective, data-driven recommendations and solutions.
Operational Excellence & Continuous Improvement
- Lead strategic projects and continuous improvement initiatives that enhance GOSC's value proposition, service delivery, and operational effectiveness.
- Proactively identify business needs and opportunities to improve existing services, processes, tools, and incentive compensation programs.
- Drive the adoption of best practices, innovation, and standardization across supported international markets.
- Work independently and lead by influence, delivering on business strategies, goals, and objectives through strong analytical, facilitation, negotiation, and stakeholder management skills.
Key Success Factors
The successful candidate will:
- Demonstrate a strong balance of analytical rigor, business acumen, and stakeholder influence.
- Be equally comfortable developing complex incentive compensation models and presenting recommendations to senior business leaders.
- Operate with a high degree of ownership, accountability, and independent judgment.
- Effectively manage multiple priorities across diverse international markets while maintaining attention to detail and execution excellence.
- Build trust through data-driven decision making, collaboration, and consistent delivery of high-quality results.
- Champion continuous improvement and proactively identify opportunities to enhance business value.
QUALIFICATION:
- Bachelor’s degree in Engineering, Data Science, Operations Research, Business Analytics, Economics, Finance, or a related quantitative discipline. An MBA or other advanced degree is preferred.
- 5-10 years of experience within the pharmaceutical, biotechnology, healthcare, or related industry, with a focus on Commercial Operations, Sales Force Effectiveness, Incentive Compensation, Business Analytics, or Process Improvement.
- Demonstrated experience designing, optimizing, or supporting incentive compensation programs, sales performance management processes, or other commercial operations initiatives.
- Proven ability to manage complex operational timelines, coordinate tasks across multiple stakeholders, and ensure delivery against critical business deadlines.
- Strong analytical and problem-solving capabilities with experience translating complex data into actionable business insights and recommendations.
- Experience planning, executing, and monitoring cross-functional projects in a fast-paced and dynamic environment.
- Demonstrated project management skills with a track record of driving initiatives from concept through implementation.
Work Location Assignment: Hybrid
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
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