Manager, Content & Digital Experience Capabilities - Social Media Mgmt., Social Listening & Podcasting
Bristol Myers Squibb
This listing was originally posted on Bristol Myers Squibb's careers page. Formulate is an equal opportunity job aggregator and is not involved in the hiring process. Where salary information is estimated, it is derived from BLS industry benchmarks and may differ from actual compensation.
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Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.
Position Summary
This position is the Manager for Social Media Mgmt., Social Listening & Podcasting responsible for the delivery & operations of these capabilities with the goal of amplifying customer experience & engagement. This position will be responsible to drive the enablement and ongoing evolution/maintenance for these customer engagement channels. This role will also be accountable for supporting platforms' tech. strategy & roadmap, co-manage the backlog and ensure overall execution of strategy & roadmap. The position will own/lead/communicate Op Model and Standards, drive ECSC concepts and governance in additional to ensuring the platform features are compliant (security, privacy) as well as manage platform “health” and technical reliability.
Key Responsibilities
Deliver Social Media & Podcasting capabilities in partnership with CASA for the marketing organization.
Partner with CASA, Marketing/Brand teams and BI&T matrix teams with a primary focus on the strategic planning & delivery of Social Media & Podcasting capabilities including innovation initiatives and a secondary focus on the enablement and simplification of such capabilities to drive effective customer engagement & experience.
Ensure focus on improved outcomes, scaling strategy and pull through as well as ongoing evolution.
Lead the overall product/platform strategy and roadmap for Social Media & Podcasting platforms including business and technical architecture across vendor solutions and platforms.
Design & develop cost effective solutions that meet functional, technical, security and performance requirements which also adhere to platform design standards & release management processes.
Support technology strategy & roadmaps for Social Media & Podcasting engagement channels.
Demonstrate the ability to identify high value differentiating capabilities when making channel capability tool/platform(s) choices.
Develop comprehensive business case(s) to support business outcomes of new/evolved channel capabilities.
Accountable for committed business outcomes of channel capabilities implemented within the respective area.
Partner with both internal and external/vendor teams, to develop and continually evolve key products and services.
Support the adoption of channel solutions by designing & deploying effective operating models, standards, governance & change management processes, and end user training.
Be the SPOC for Brand, OCS & MLR advisors including leading all ECSC concepts.
Continuously look out for new opportunities with cutting edge processes/platforms & drive synergies.
Identify opportunities for continuous improvement such as increasing productivity or cost savings.
Responsible for ensuring that all BI&T functions are successful in their delivery of services. Key matrix BI&T partner functions include enterprise & data architecture, cyber security, application build & support, portfolio & program management, enterprise information management, collaboration services, infrastructure services. Also work closely with the R&D, GPS and Enabling Functions BI&T teams to align and identify opportunities / synergies in social media & podcasting capabilities enabled through BI&T investments.
Qualifications & Experience
Required Qualifications
Bachelor’s Degree with 4-6 years of Digital Capabilities experience.
Strong business knowledge (preferably Pharma industry) with proven leadership abilities.
Capable of working cooperatively & deliver across boundaries and within a matrix to achieve results.
Experienced in portfolio/program/project management, planning & delivery of systems/solutions.
Demonstrates strong influencing skills with key partners across functions/regions.
Desired Experience
Digital Marketing domain experience.
Excellent collaboration and communication skills, with the confidence to build strong partnerships & influence senior business leaders.
Demonstrated leadership in the planning and execution of enterprise digital engagement capabilities (Socia Media & Podcasting) for commercialization business units including hands-on experience with the following tools: Sprinklr, Claravine. Podbean would be a bonus.
Hands-on experience with multiple implementations of non-personal, customer engagement channels.
Demonstrated ability to execute on a technology strategy to support customer engagement channels.
Ability to lead the analysis of complex business needs and translate those into compelling and actionable strategic plans.
Is solution / user experience oriented with the ability to guide delivery team resources.
Ability and comfort working with matrix management in delivering omni-channel capability solutions. Matrix management includes business capability leaders as well as IT capability leaders.
Strong understanding of IT processes like information/data architecture, data privacy reviews, cyber security reviews, risk assessments etc.
Ability to manage business process analysis and improvement including cost benefit analysis/estimation and post implementation KPI metrics delivery.
Ability to scan technical landscape for leading edge solutions and create business cases for new investments, including level of effort/ cost required to implement solutions & services, and managing the delivery process.
Other Experience
Experience with supporting business case development & project management.
Working knowledge of agile software-development lifecycle methodologies.
Demonstrated ability to support a dynamic culture of innovation and continuous improvement.
Potential to develop into an internally and externally recognized thought-leader in the field of omni-channel capabilities, solutions & services.
If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Compensation Overview:
The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.
Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.
Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:
Health Coverage: Medical, pharmacy, dental, and vision care.
Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
Work-life benefits include:
Paid Time Off
US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.
*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
Supporting People with Disabilities
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
Candidate Rights
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/
Data Protection
We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.
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